Webgility QB Desktop Sync , 298 条评论

Himanshu
He helped us in updating the Woo-commerce module and which results in downloading the refund and orders successfully.
We have posted them into Quick Books as well.
Thanks!!!

Onboarding with Fazian was terrific, he was very thorough in walking my team thru integration and setup. I often had many questions and he would address each before continuing on. I do expect I will need his or tech support going forward BUT the basic fundamentals are in place.

I used this to keep my business up and running. We rely on it everyday to keep things running smoothly.

Prerit was very helpful with the setup. He was patient, calm and professional. I would love to have additional sessions with him as he has always been fantastic at resolving issues and providing clear guidance.

Mudasir Z Mir did a fantastic job diagnosing the mapping issue we were experiencing. We were able to discuss the proper steps and fix it from happening in the future. Thanks again!

The support I received from Nikhlesh Verma was very comprehensive and effective. Although we couldn't resolve the accounting matter regarding Sales Refunds, this was a functionality issue and not an issue with Nikhlesh. Nikhlesh was very good at helping me.

Terrible product even worse customer service.

I have attempted to use this for the last year. it worked alright at first. Then a couple months in it would crash every time I would try to sync my orders with Quickbooks Enterprise. I would go through the steps of the manual sync process and then try to re connect quick books with this software, when that didnt work I would contact customer support, when they would finally respond (some times this would take multiple days) they would go through that same process I had just done with remote control and then finally when that didn't work they would fix it on their end. I had to go through this every week. 30 minutes to an hour every time I needed to sync. I could have manually entered in less time then that.
They have since seemed to fix this issue, but i am still weary. My plan was to cancel at the end of the year. The other day I was charged for the next year, I called in to try to get a refund and cancel the service, but they said it was against their policy. This is partly my fault for not canceling in time, but come on! I am not going to be using this software, and I am out $1000. In my opinion, that is a pretty terrible way to treat a customer.

Himanshu
Thanks for the great service! App working well to sync all our sales on Amazon and Shopify.

Himanshu
He was extremely helpful in solving my issues. Very attentive to details and problem solving - prompt and excellent service!
Thank you so much

great customer support! Thanks to Nikhlesh for is help resolving our issue. Problem syncing to QB, but we found a fix.