Webgility x QuickBooks Desktop

Faizan was very helpful in getting the app set up for our specific needs and found ways to make the app work with our workflow on QuickBooks!
Onboarding was easy and he helped every step of the way. Costumer support for this app is unmatched!

What this app promises is exciting. Automated syncing between Quickbooks and our online sales. "When" it works, it's awesome. The issue is that it seems to break weekly. This week's break was that it stopped pulling in bank transaction fees associated with credit card sales on Shopify. It just started sending transactions to Quickbooks that don't have the fees separated or deducted. Two weeks ago it worked fine, this week, it's broken. 3 days of exchanging emails with foreign tech support and they tell us to disconnect and reconnect our processor. Doing that gives a warning that it will erase all transaction history. There's no way I'm willing to do that based on an email from someone in Asia that just says to try it.

So, support is poor, system breaks weekly, but when it works it's awesome. Oh, and it's quite expensive!

Excellent onboarding service and helpful staff. Looks easy to use and has lots of helpful features that our previous service didn't have.

We used Webgility QB Desktop for quickbooks and it was absolutely seamless. Our orders were imported in real time and our inventory was always synced. We’re currently in the process of switching to Webgility Desktop for Netsuite. We have explored a number of options for connecting Netsuite to Shopify. Webgility Netsuite Desktop is more affordable than most of the other options but more importantly offers far superior support. We’ve decided to stop using Netsuite’s native connector in favor of Webgility and we can already see how it is a superior product in terms of maintaining accurate data.

Most importantly, Webgility’s set up time is relatively short compared to other solutions that have quoted 8+ weeks. Webgility’s setup should only take a few days. Faizan has gone absolutely above and beyond in answering all of our questions and helping us explore all our unusual edge cases to make sure that we are completely comfortable with Webgility before going live.

This app is helping us expediate the process of invoicing and inventory management. The team has been incredibly helpful in getting us up and running.

Faizan and Vipin are very courteous and professional. They have helped not only with integration, but with other setup questions. They have shown a lot of patience in answering my questions and at the same time contacting the other support team to solve the issues. I wish them best of everything. Thank you

So far the process has been great. The demonstrations are very helpful. System seems very user friendly and adaptable. Looking forward to more training and using the system to automate processes that are taking too long currently. Faizan has been so easy to work with and provides solutions. Appreciate his knowledge of the product and asking questions that will benefit our company.

We have been working on our website for a long time, finally with Webgility we are able to see the light at the end of the tunnel! They have been awesome help with connecting our shopify store to quickbooks desktop! Faizan Sheikh did an amazing job teaching us how to use the app! We look forward to working with him in the future!

Great customer service. The agent, Swapna, taught me well how to post my data on QB. She went through step by step and helped me. Thanks for this amazing experience. Appreciated.

This app is working flawlessly now! No other apps could do what this one is able to do. Very happy with the functionality and customer service!