Webgility x QuickBooks Desktop

Prerit provided valuable assistance during my onboarding process and patiently answered any questions I had, making the transition a smooth and stress-free experience.

Great software, helps us integrate our Shopify Sales with Quickbooks so that I can reconile Payouts and Orders seamlessly.

You wont find a better support team should you need it. Had a hiccup on our system (self inflicted) and the Webgility team spent 40 minutes on screenshare getting it fixed for me. What a team! We were not going to spend the money for the monthly fee but sure glad we did

This is my second store that uses Webgility to integrate with Quickbooks. The support I've received to get set up has been excellent. They are extremely helpful and answer the phone immediately. That's a refreshing experience these days. I've looked at many of the other QB integrations for Shopify and Webgility is the best I've found with the most technically skilled representatives.

Faizan was very helpful in getting the app set up for our specific needs and found ways to make the app work with our workflow on QuickBooks!
Onboarding was easy and he helped every step of the way. Costumer support for this app is unmatched!

What this app promises is exciting. Automated syncing between Quickbooks and our online sales. "When" it works, it's awesome. The issue is that it seems to break weekly. This week's break was that it stopped pulling in bank transaction fees associated with credit card sales on Shopify. It just started sending transactions to Quickbooks that don't have the fees separated or deducted. Two weeks ago it worked fine, this week, it's broken. 3 days of exchanging emails with foreign tech support and they tell us to disconnect and reconnect our processor. Doing that gives a warning that it will erase all transaction history. There's no way I'm willing to do that based on an email from someone in Asia that just says to try it.

So, support is poor, system breaks weekly, but when it works it's awesome. Oh, and it's quite expensive!

Faizan and Vipin are very courteous and professional. They have helped not only with integration, but with other setup questions. They have shown a lot of patience in answering my questions and at the same time contacting the other support team to solve the issues. I wish them best of everything. Thank you

So far the process has been great. The demonstrations are very helpful. System seems very user friendly and adaptable. Looking forward to more training and using the system to automate processes that are taking too long currently. Faizan has been so easy to work with and provides solutions. Appreciate his knowledge of the product and asking questions that will benefit our company.

We have been working on our website for a long time, finally with Webgility we are able to see the light at the end of the tunnel! They have been awesome help with connecting our shopify store to quickbooks desktop! Faizan Sheikh did an amazing job teaching us how to use the app! We look forward to working with him in the future!

This app is working flawlessly now! No other apps could do what this one is able to do. Very happy with the functionality and customer service!