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Overall this has been a great help to us and I think it will be very helpful with our website. We look forward to using it.
Webgility is absolutely amazing!! The amount of time it saves us in data entry alone is astounding and then with their intelligence feature and other benefits... it truly aids in becoming an omnichannel ecommerce company. The onboarding and implementation training is very thorough and helpful! It's so great to know we have support at all times and aren't just left hanging and trying to learn and figure out the system alone. The customer service has been extremely superb and I'm so grateful to have found this tool!!
I had some issues with one of my channels not updating, but Himanshu fixed it with ease. He didn't skip a beat, even with my microphone not working. He is awesome
Onboarding with Fazian was terrific, he was very thorough in walking my team thru integration and setup. I often had many questions and he would address each before continuing on. I do expect I will need his or tech support going forward BUT the basic fundamentals are in place.
Prerit was very helpful with the setup. He was patient, calm and professional. I would love to have additional sessions with him as he has always been fantastic at resolving issues and providing clear guidance.
Himanshu's help was awesome! The tech support at Webgility is terrific, they respond quickly and are always so friendly!!
We were a past Connex user for a year. It just was one problem after another with little resolution from their tech team. Countless hours were spent on troubleshooting. Initially we had some issues with Webgility syncing to QB Enterprise due to the size of our QB file, but their tech team was patient, and competent, and have resolved all of the problems. Now it works great saving us a ton of time. I would strongly recommend this software.
I got help today with webgility connecting with quickbooks. Nikhlesh helped me out with a screen share and worked out my problems with the settings on webgility. He did a great job and everything looks to be working now. Thank you!
The set up process was a great experience. The sales people and trainers were all very knowledgeable and friendly. After three training sessions, I'm up an running with the confidence that if I need anything else, I will be able to get access to quality tech support. Now just looking forward to saving time with the new connection.
Very easy setup and great addition to the Quickbooks applications. Great way to have a single source of truth business model.