Webgility QB Desktop Sync , 281 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for syncing inventory and sales orders with QuickBooks. It's praised for its user-friendly interface, reliability, and ability to streamline inventory management across multiple stores. The app automates time-consuming processes, simplifies order processing, and syncs items, customers, tax codes, and more. Merchants appreciate its customizable features, affordability, and excellent onboarding service. The customer support team is described as professional, patient, and knowledgeable. Many find it a significant time saver, reducing manual data entry and simplifying accounting processes.
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What this app promises is exciting. Automated syncing between Quickbooks and our online sales. "When" it works, it's awesome. The issue is that it seems to break weekly. This week's break was that it stopped pulling in bank transaction fees associated with credit card sales on Shopify. It just started sending transactions to Quickbooks that don't have the fees separated or deducted. Two weeks ago it worked fine, this week, it's broken. 3 days of exchanging emails with foreign tech support and they tell us to disconnect and reconnect our processor. Doing that gives a warning that it will erase all transaction history. There's no way I'm willing to do that based on an email from someone in Asia that just says to try it.
So, support is poor, system breaks weekly, but when it works it's awesome. Oh, and it's quite expensive!