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I am impressed by Webgility. Faizen was helpful and knowledgable. The only thing that would be better was Webgility's ability to get the meeting times right. We had to reschedule a few times because their meeting times were off.
Webgility has made it easy to connect my Amazon shop, Shopify store and Quickbooks accounts together very well. Any issues I have had the team, especially Prerit and Kriti, spent as much time as I needed to work with me and resolve the issues. They were not just knowledgeable in their own software, but also Quickbooks; this knowledge is ultimately what fixed my issues.
The benefit of using Webgility is effciency. Bringing in thousands of low dollar retail transactions basically seamlessly into QuickBooks is essential to running the business. I would like the loading of data to be quicker as QuickBooks is not accessible while it is running. I am excited to learn that I can expand my current stores to other platforms. As I am a new user, the tech support that I have received in the last month has kept us up and running! Thank you, Faizan!
Great experience so far working with Webgility. Initial setup was great and over all the app works really well. The only issue we have had is with mapping multiple products with the same sku and with deleted items that keep showing up in inventory as 'Out of Sync'. That being said, customer service has been super helpful and very responsive. Much better than we have experienced with other programs.
We have used Webgility for almost 3 years now. It is far superior to anything else we have tried. The app is fairly sophisticated and allows for a lot of specification and the customer service is very good. Like anything it has its issues, for example, we are currently dealing with an issue with our paypal payments refusing to post to QB. Nothing is ever perfect, but I always appreciate Webgility's diligence in making sure the problems are corrected.
Hello! Thank you for your review and kind words. We're always investing in improving our product, and your feedback is very helpful to us. We're so honored to serve your business for the last 3 years. Our support team is always here if you need anything.
We use Webgility to move orders from Shopify to Quickbooks Enterprise.
We appreciate the rapid resonse to any of our support issues!!
Had a great session with Kshitij today, got our Webgility online account connected and configured with our QBO quickly!
Great session.
Thank you!
Prerit was helpful reviewing current settings and determining how to improve the sync process with QuickBooks Online. The app is somewhat of a work-in-process for my situation, however I feel the Webgility team is constantly working to improve it. They take feedback and look for solutions. It's a pleasure to work with them.
Customer service is quite prompt. Aditi with Webgility was very helpful and very professional.
Been using webgility for a while now and there have been some issues syncing with Amazon & QB but the customer service has been great to correct the issues. Would def recommend Webgility
We tried out six different Shopify to QuickBooks integrations and found each lacking needed features. In the end, we landed on Webgility Desktop. My only complaint is that I wish we could have used Webgility Online, but it doesn't support Shopify POS. Aside from having to set this up on a local computer, the software is probably the most flexible solution on the market, making it easy to conform to exactly how you want to run your accounting. And Prerit offers a very solid onboarding experience, taking to time to carefully go through all of our questions and make sure we have answers.