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This is an awesome program to sync your POS with Shopify! The instruction was "hands on" and easy to follow! I am excited to really dive into this program!
Giving it 4-stars right now based on limited experience. I just completed the integration portion, it was good with a few hiccups around scheduling calls and getting the taxation portion to flow properly from Shopify through Webgility to QB Desktop POS. My contact Palash was very helpful in getting everything integrated and now we have to do training on the software. I will provide another review after running the software for a bit and hope to give it 5 stars once I see it fully operational.
We have had numerous issues with this program. That said, we are always able to get phone help very quickly and so far they have been able to efficiently fix the problem. K Sahu was very helpful today.
Have been using for over a year now. There were problems in the beginning but ECC support went above and beyond to make things right. Works well with QBooks sync. We have QB Enterprise solutions due to the hundreds of thousands of customers in our database so we pay a hefty fee for the program but it saves countless hours of data input.
The support lately has been sketchy, they used to answer the phone anytime we called but lately it seems we always have to leave a message.
Customer service help is helpful but took some time to get access and set up properly. Used with QuickBooks Desktop
Kanishk has gone up and beyond helping us with the issue. He noticed that we needed to be upgraded. He was very kind and willing to explain thing until we fully understood the process.
a good app, saves an immense amount of time syncing qb premier desktop to shopify. had a couple connection issues with multiuser mode and support spent an hour reconfiguring to make it work. only suggestion is to make sure to install it first on the computer you want it hosted on in the future or, if you have a multiuser, you need to pay them to migrate the webgility dbase to the new computer should you ever want to change it.
Paying for integration, it's slowly getting there. To download the desktop version and try to use it is next to impossible.
We are using QB and the Webgility app to integrate. There are have been some learning curve glitches to get it setup across multiple computers, but overall the customer service team is easily accessible and although it has taken multiple efforts, they have been helpful in solving all problems. There has been some trial and error setups with discounts and other financial aspects of the integration, but so far we have been able to make everything meet our needs.
I use Webgility to sync my Quickbooks Desktop POS and my Shopify store. The product has many features, but some I do not need or do not have experience with. I have struggled a bit to sync my products, but today Smita Sharma helped me tremendously. She gave me many great insights, and made me much more confident in what steps to take. AND, of course I know she and the other staff are always just a phone call away. Smita gets FIVE stars.