QuickBooks Online by Webgility

Himanshu is sooo wonderful! Very helpful and knowledgeable. Resolved all of my issues and more. I have never had a more helpful technician.

Shopify integration was great. Look forward to seeing the full potential of Webgility. Faizan was a great integrater & answered all my questions.

**Update**
Over the last week or so, the support team at webgility has been working tirelessly to address my issues with the way the platform processes sales tax. While the issue remains, I am optimistic that they may find a solution. They have helped identify some of the improved handling available by using the desktop platform. My support rep Shoeb Khan has been very hands on and proactive. I have to say, that they really work hard to back up their product. For people that don't have the complications we have in our region, I would recommend the product based on the excellent product support they offer. The app is functional, but requires significant monthly "clean up" and cannot be trusted to accurately map or import sales taxes. It is able to capture the most basic transactions, but most transactions will ultimately require significant verification and correction in order to work the data into a format that works with the Quickbooks method for accounting for sales tax. Among other things, It is unable to accurately cope with sales tax groups, multiple sales tax codes, multiple tax authorities, or differentiate items that are subject to differing tax rates within the same jurisdictions. As a result, we are forced to perform dozens of correcting entries every month to properly record sales taxes on sales, even with the relatively small number of transactions we process monthly. It also struggles to correctly import refunds. We have been working with the app for more than a year in hopes that the problems would be addressed, but there have been no changes, improvements, or upgrades to the platform in this time period. While we spent many many hours with with the setup team working these problems, the fact remains that they could never achieve better than "sort of workable". In the end we settled for a setup that required the least amount of monthly data correction. It is functional, and because we paid for a year upfront, we will suffer along for the remainder of our subscription. Our business is a hybrid bricks and mortar and online business, and it really doesn't work well at all for us, so we would not recommend it, nor would we renew it unless they are able to address the issues.

Great app. Helps save so much time from having to manually enter transactions. A lot of options to choose from to customize transactions.

Only wish there was a way to import transaction fees.

We just started using this but I can already tell ECC is going to make our lives much easier!

I am very happy with the app so far. Still a work in progress to get everything 100% active from our end but getting there. Looking forward to our first sales via webgility and shopify.

We have used Webgility for almost 3 years now. It is far superior to anything else we have tried. The app is fairly sophisticated and allows for a lot of specification and the customer service is very good. Like anything it has its issues, for example, we are currently dealing with an issue with our paypal payments refusing to post to QB. Nothing is ever perfect, but I always appreciate Webgility's diligence in making sure the problems are corrected.

Looking forward to learning the app. Newest version has a simpler layout and Integration was done pretty quickly by staff.

When it works, its great! They often have updates that if you don't install can cause the scheduler to stop working. But their technicall support (last pers on I spoke to was Shobhit) is really great and they usually help resolve any issues quickly.

Vipin was great at helping me update the software. It syncs our online orders with quickbooks easily. it's great!