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a good app, saves an immense amount of time syncing qb premier desktop to shopify. had a couple connection issues with multiuser mode and support spent an hour reconfiguring to make it work. only suggestion is to make sure to install it first on the computer you want it hosted on in the future or, if you have a multiuser, you need to pay them to migrate the webgility dbase to the new computer should you ever want to change it.
Our company has been a Webgility customer for over two years, their support team is patient and top notch. I highly recommend installing this app, great support all around!
Unify Enterprise has made my job easier. We had a system that synced orders from Shopify to QB Enterprise, but it expired so we chose this. It syncs well and easily. We categorize our sales by class and a class does not populate so I we have to do that manually, but it is more accurate and easier than entering entire sale. Also, we use different locations but we had to pick one for the sync and then go in and change the ones that were not that.
Overall, we are satisfied.
These guys are knowledgeable and helpful. The reason for 4 stars instead of 5: (1) they kinda force everyone to give them a 5-star review at the end of the remote session with them--they literally go into the review, THEY click on the 5 star, and tell you to write. Has a tiny bit of a hostage-type feel to it. Too bad because they probably could earn the 5 stars ethically if they didn't do that. I don't think they understand the American mindset of their customers: the moment you mess with our freedom, we will protest. Hence the 4 stars.
Overall I've been very happy with the way this app works and when we have had issues the support team was extremely helpful and on top of it. The fact that they would set it up for you was so helpful and that they spent time showing you how everything worked meant that we were able to dive right into using the program rather than spend a lot of time trouble shooting. The only reason that I'm not giving it 5 stars is that we don't really like that we are committed to a year rather than able to do a month to month plan.
Customer service help is helpful but took some time to get access and set up properly. Used with QuickBooks Desktop
a little hard to get up and running. so far supportive on the tech end. hopefully will work soon. so
The price is very misleading. IT'S NOT $49 IT'S $249 MINIMUM A MONTH FOR QUICKBOOKS DESKTOP. This is not honest.
Thank you for the feedback on this. Our intention is not to mislead. We've adjusted the pricing shown on this app listing to more-accurately reflect the desktop offering and explicitly call out the online option. Webgility is incredibly robust, offering customers online and desktop options. Listing the online packages here is meant to inform those who happen to land on this listing, but are looking for a cloud-based application, that there are online options. Apologies for the confusion.
We are using QB and the Webgility app to integrate. There are have been some learning curve glitches to get it setup across multiple computers, but overall the customer service team is easily accessible and although it has taken multiple efforts, they have been helpful in solving all problems. There has been some trial and error setups with discounts and other financial aspects of the integration, but so far we have been able to make everything meet our needs.
Great experience so far working with Webgility. Initial setup was great and over all the app works really well. The only issue we have had is with mapping multiple products with the same sku and with deleted items that keep showing up in inventory as 'Out of Sync'. That being said, customer service has been super helpful and very responsive. Much better than we have experienced with other programs.