The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Sow True Seed
Himanshu is sooo wonderful! Very helpful and knowledgeable. Resolved all of my issues and more. I have never had a more helpful technician.
Have been using for over a year now. There were problems in the beginning but ECC support went above and beyond to make things right. Works well with QBooks sync. We have QB Enterprise solutions due to the hundreds of thousands of customers in our database so we pay a hefty fee for the program but it saves countless hours of data input.
The support lately has been sketchy, they used to answer the phone anytime we called but lately it seems we always have to leave a message.
It makes getting the orders into QB definitely much easier. The only annoying thing is it doesn't sync the order numbers. We would prefer our Shopify order # creates a web receipt of the same number.
We use Unify Enterprise to integrate our store with Quickbooks. Though it's not perfect, it gets the job done. We have to manually sign in to Single User Mode in order to push orders every day, but otherwise the process is smooth and Customer Service is usually efficient in fixing any problems we run into. Most difficulties are a result of (Slow)books.
Unify Enterprise has made my job easier. We had a system that synced orders from Shopify to QB Enterprise, but it expired so we chose this. It syncs well and easily. We categorize our sales by class and a class does not populate so I we have to do that manually, but it is more accurate and easier than entering entire sale. Also, we use different locations but we had to pick one for the sync and then go in and change the ones that were not that.
Overall, we are satisfied.
Willow Creek Canada
I am fairly new to this program but so far the program has been really good and we are excited about the possibilities it opens up.
Overall I've been very happy with the way this app works and when we have had issues the support team was extremely helpful and on top of it. The fact that they would set it up for you was so helpful and that they spent time showing you how everything worked meant that we were able to dive right into using the program rather than spend a lot of time trouble shooting. The only reason that I'm not giving it 5 stars is that we don't really like that we are committed to a year rather than able to do a month to month plan.
Autoslide of America
Great app. Helps save so much time from having to manually enter transactions. A lot of options to choose from to customize transactions.
Only wish there was a way to import transaction fees.
Battle Beaver Customs
Paying for integration, it's slowly getting there. To download the desktop version and try to use it is next to impossible.
I see Webgility / eCC's potential to make our life so much easier, but we've had a very difficult integration with Etsy, which has delayed launch significantly. Overall, though, it solves a series of problems we previously had no fix for around ecommerce, QB sales orders and inventory management.
Pros: we're able to post incoming shopify orders directly to QB -- with inventory auto-deducted -- w/out having to hand-enter sales orders. That is wonderful!
Great customer service and support portal.
Decent shipping portal.
Cons: while Etsy integration was promised to us, it has yet to fully work: variants don't map to QB inventory.
Shipping portal could use some more user-friendly tightening to the GUI / default settings.
Sales tax needs regional codes for in-state taxes -- this would make our life so much easier!