Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless QuickBooks integration, enabling efficient inventory syncing, order downloading, packing slip printing, and shipping processing. They value its customization, flexibility, and user-friendly interface. The app's ability to handle tax and variants, manage large product catalogues, and automate manual tasks is praised for improving book accuracy. Merchants also commend the knowledgeable and responsive customer service. The app is seen as a significant time-saver, streamlining accounting processes and maintaining accurate financial data.

August 7, 2023

We have used Webgility for almost 3 years now. It is far superior to anything else we have tried. The app is fairly sophisticated and allows for a lot of specification and the customer service is very good. Like anything it has its issues, for example, we are currently dealing with an issue with our paypal payments refusing to post to QB. Nothing is ever perfect, but I always appreciate Webgility's diligence in making sure the problems are corrected.

Friendly Loom
United States
Over 2 years using the app
Webgility replied August 22, 2023

Hello! Thank you for your review and kind words. We're always investing in improving our product, and your feedback is very helpful to us. We're so honored to serve your business for the last 3 years. Our support team is always here if you need anything.

June 1, 2023

We tried out six different Shopify to QuickBooks integrations and found each lacking needed features. In the end, we landed on Webgility Desktop. My only complaint is that I wish we could have used Webgility Online, but it doesn't support Shopify POS. Aside from having to set this up on a local computer, the software is probably the most flexible solution on the market, making it easy to conform to exactly how you want to run your accounting. And Prerit offers a very solid onboarding experience, taking to time to carefully go through all of our questions and make sure we have answers.

The Monroe Institute
United States
About 1 month using the app
November 3, 2014

I see Webgility / eCC's potential to make our life so much easier, but we've had a very difficult integration with Etsy, which has delayed launch significantly. Overall, though, it solves a series of problems we previously had no fix for around ecommerce, QB sales orders and inventory management.

Pros: we're able to post incoming shopify orders directly to QB -- with inventory auto-deducted -- w/out having to hand-enter sales orders. That is wonderful!

Great customer service and support portal.

Decent shipping portal.

Cons: while Etsy integration was promised to us, it has yet to fully work: variants don't map to QB inventory.

Shipping portal could use some more user-friendly tightening to the GUI / default settings.

Sales tax needs regional codes for in-state taxes -- this would make our life so much easier!

Alchemy Goods
United States
About 8 years using the app
January 5, 2022

I needed support for a log-in reset and was quickly and professionally helped by Aman Pachori who was expedient with the resolution.

Indian Store
United States
Almost 7 years using the app
March 25, 2015

Great app. Helps save so much time from having to manually enter transactions. A lot of options to choose from to customize transactions.

Only wish there was a way to import transaction fees.

Autoslide of America
United States
About 6 years using the app
April 8, 2016

It makes getting the orders into QB definitely much easier. The only annoying thing is it doesn't sync the order numbers. We would prefer our Shopify order # creates a web receipt of the same number.

Bluelounge Us
United States
Over 5 years using the app
December 17, 2019

This app has been very helpful to our company for data entry. We ran through several scenarios and found some limitations, but worked through to find how the app could work best for our system. One thing that has always been consistent is the customer service. They answer the phone, they work through your issue, they understand what needs to happen. It has been well worth the money for our multiple online stores.

Dialed Box
United States
Over 5 years using the app
December 11, 2020

Nehal was a wonderful help -- very knowledgeable and helped solved my issues quickly and efficiently.

Gin and The Banker
United States
Over 4 years using the app
December 28, 2021

Aman was very helpful and easy to communicate with. He answered my questions and made the changes needed.

La-Tee-Da! Fundraising
United States
Almost 4 years using the app
December 21, 2020

I hate accounting! If it wasn't absolutely necessary, I wouldn't do it. It is necessary, though, so I looked for the easiest solution. Webgility makes it as easy as it's going to get. All my sales data transfers over to Quickbooks (desktop Enterprise edition) pretty seamlessly. (I can't tell you how much I wish all the data for all my purchases would, too!) From time to time my account rep, Shoeb Khan, checks in to see if I am having any problems. So far all is well. The software works.

The TenBum Store
United States
Over 3 years using the app
Webgility replied January 5, 2021

We're glad we could make the process easier and look forward to all the time savings you'll enjoy in the future. Thank you!