Omtaler (156)
Raffiner
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Etter vurdering
We highly DISCOURAGE the use of Ecocart and will never recommend it again. We disabled the app from September 2021 after finding an alternate solution and confirming with the team that we wouldn't be charged moving forward. However, they began charging us again in January, explained that they had migrated to a newer version of their widget so it was automatically enabled on our store again; this was done WITHOUT ANY NOTICE. Furthermore, given that they have retired the offsets for donations collected, there won't be any refunds. We cannot trust a company that is not transparent with their updates or integrations and continues to charge without any warning even after we disabled it. Although we support carbon neutral delivery, there are many alternative, more trustworthy solutions available, and we do not recommend Ecocart.
Hello there - Thank you for the feedback you provided. We are truly sorry to hear about the issues you experienced during this transition period. First and foremost, we want to acknowledge the frustration and inconvenience caused by the migration to our new billing system. It seems that, during this process, EcoCart was still installed in your store, and unfortunately, the widget was merely hidden, leading to unexpected charges. Please know that our team acted swiftly upon realizing that a small group of our customers, including yourself, were impacted by this oversight. We have issued refunds for those mistaken charges.
This incident was a one-time error on our part, and we assure you that measures have been put in place to prevent such an occurrence from happening again in the future. Your trust in us is paramount, and we sincerely apologize for any distress this situation has caused you.
This company is amazing and aligns with my values and thoughts for a business! Definitely download this app to help save the planet/offset carbon emissions!! they have a great website and i love their mission. They also helped me set up their widget in my cart checkout which was awesome :)
Not only can we feel better about the impact of our eCommerce operations, but we also have had positive feedback from our customers. I have nothing but positive things to say about EcoCart. The dashboard is easy to maneuver and makes it easy to share our impact with our team and customers.
We have had customers tell us how much they appreciate Rowdy Bars incorporating EcoCart to our website. We truly want to make a difference in more ways than one. Thank you EcoCart!
Great customer service! Dane Baker was extremely helpful in setting us up with EcoCart! We can't wait to share this wonderful app with our customers!
This is a great app for anyone looking to offer carbon offsetting for their customers and was very easy to install. Austin provided excellent customer service. Answering all my questions in a timely and professional manner while I was researching different apps and even jumping on a phone call with me.
I really want to leave more stars as I like the app in general, but I have a few issues and someone needs to get back to me otherwise I will need to delete it.
Really amazing app for offset CO2 and support great projects about sustainability!! The customer service is on another level, super kind and quickly to assist me with everything I need, I'm really really satisfied with this app, I couldn't recommend it more!!
Fantastic app and incredible customer service. They contacted me to ask if I needed help integrating and it was complete in a matter of minutes. It's a fantastic option which I think all stores should integrate! I can't wait to start making my store more carbon conscious. Thanks Dane & team!
The Ecocart team was really helpful with the set-up when we were having trouble with a few things, I highy recommend contacting them if you get stuck. This has been a great addition to our online stores, 80% of our customer base is already chosing to offset their carbon emissions with each purchase. Our only regret is not doing this sooner!