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Great customer service easily installed once I reached out. I’m so happy to be able to have this app integrated!
Easy setup, easy way to help safe the planet. Can't see why people would not add this, it's the least we can do.
Amazing app for a great cause. Best part was the support of the EcoCart team who helped us the entire way to get the look/feel of the app on our website as we wanted.
Awesome app! Such a great concept, glad I'm using for my store now. Very simple and easy to install.
We are pleased to be involved in projects that reduce carbon, support sustainable development and climate action. Thank you to the team for their help!
Brilliant app and customer service, the Team have been really helpful to fix some small hurdles when setting up and we're happy to support such great projects helping the planet with EcoCart!
Really like this app! I really like the concept of this app and it's great to have EcoCart in my store! It looks really good! The support is also very very helpful. Austin was very kind, helpful, and attentive to solve my problem. Really great communication! Thank you, Austin!
We opened a company providing people with ethical pet products and strive be environmentally friendly as much as possible. We came across EcoCart, an amazing app to helping us by allowing our customers to make their order carbon neutral. A lovely, simple-to-use app with great support from the EcoCart team; they even helped us convert to GBP instead of USD. It's a wonderful addition to our site and we are so glad we went with EcoCart.
We love this concept, and had a great experience setting it up, with help from the Ecocart team who customized it to fit our shops look - great service and quick replies! Thank you!
We highly DISCOURAGE the use of Ecocart and will never recommend it again. We disabled the app from September 2021 after finding an alternate solution and confirming with the team that we wouldn't be charged moving forward. However, they began charging us again in January, explained that they had migrated to a newer version of their widget so it was automatically enabled on our store again; this was done WITHOUT ANY NOTICE. Furthermore, given that they have retired the offsets for donations collected, there won't be any refunds. We cannot trust a company that is not transparent with their updates or integrations and continues to charge without any warning even after we disabled it. Although we support carbon neutral delivery, there are many alternative, more trustworthy solutions available, and we do not recommend Ecocart.
Hello there - Thank you for the feedback you provided. We are truly sorry to hear about the issues you experienced during this transition period. First and foremost, we want to acknowledge the frustration and inconvenience caused by the migration to our new billing system. It seems that, during this process, EcoCart was still installed in your store, and unfortunately, the widget was merely hidden, leading to unexpected charges. Please know that our team acted swiftly upon realizing that a small group of our customers, including yourself, were impacted by this oversight. We have issued refunds for those mistaken charges.
This incident was a one-time error on our part, and we assure you that measures have been put in place to prevent such an occurrence from happening again in the future. Your trust in us is paramount, and we sincerely apologize for any distress this situation has caused you.