EcoCart: Carbon Neutral Orders

We were excited to partner with EcoCart as an eco-conscious business, but after onboarding, your widget isn’t working and we’ve received no support—emails ignored, meeting canceled last minute, scheduled a new meeting yesterday late afternoon again and it was canceled again. This is disappointing and unprofessional. We need a resolution ASAP.

UPDATE: Marina finally was able to get ahold of me and apologized for the delay as they, I guess, don't have a team right now to manage live meetings so I am not sure why they gave that option on their website, but she was able to get my issue resolved! 4 stars for the way they handled the issue and delay. I hope they can improve the speed of their customer service for time sensitive issues like these.

I'm extremely disappointed with my experience using EcoCart for our website. Initially, their team was responsive and communicative, but once we activated payments, they suddenly became unresponsive.

We've been waiting for over two months for a reply regarding a specific case, and it feels like they've ghosted us. I've sent multiple emails (three, to be exact), but there's been complete radio silence.

The lack of support and communication is alarming, and I've started to question the legitimacy of this app. It's unacceptable that there's no clear way to contact their team or get assistance when issues arise.

While the idea of carbon-neutral orders is great, the poor customer support and unresponsive team make it difficult to recommend EcoCart to others. Hopefully, they'll take steps to improve their support and communication channels.

Until then, I'd caution others to think twice before using this app.

I'm not good with technology at all, but this app is so easy to use and install. Simple, clean, and helps the environment! I mean, what more could you ask for?! Super rad, everyone should have this!

EcoCart is amazingly easy to implement and much loved by our customers (on Simbly.com). The messaging that appears in the shopping cart about carbon-neutral shipping has improved our conversion rates, enabling us to grow our business and reduce our impact on the planet. Implement this immediately. You'll be glad you did.

such a great app! Love that we can provide an eco-friendly option to our shipping as a sustainable brand. I even find that my clients choose to donate when they are picking up. The integration is user-friendly and the EcoCart team is so helpful. I highly recommend this app to any business!

I use this app to give my customers the option to make their orders carbon neutral. I love that one of the project options is in Colombia, which aligns perfectly with the mission of my shop.

I use EcoCart because I was looking for an easy way to make my orders carbon neutral. The integration to my shopify account is really easy and after this, everything runs smoothly by itself.

This app was AN AMAZING CHOICE TO ADD TO MY SHOP! I love the idea behind it and the meaning of the app. Customer service is top notch and i highly recommend utilizing them.

Eco Cart has been a fantastic way to start our journey towards sustainability! Dane was extremely helpful in getting the app up and running and has worked with our brand identity to implement the app in a way that's cohesive with our unique voice and style. The simplicity of getting it up and running and having a dashboard that is easily trackable means we've been able to transition to a carbon neutral status with ease!

We've been using EcoCart for about six months, and our customers love it! The platform is free, simple to set up / use, and aligns perfectly with our sustainability-focused mission. Thanks to EcoCart, offsetting carbon emissions has never been easier!