EcoCart Green Protection

We were excited to partner with EcoCart as an eco-conscious business, but after onboarding, your widget isn’t working and we’ve received no support—emails ignored, meeting canceled last minute, scheduled a new meeting yesterday late afternoon again and it was canceled again. This is disappointing and unprofessional. We need a resolution ASAP.

UPDATE: Marina finally was able to get ahold of me and apologized for the delay as they, I guess, don't have a team right now to manage live meetings so I am not sure why they gave that option on their website, but she was able to get my issue resolved! 4 stars for the way they handled the issue and delay. I hope they can improve the speed of their customer service for time sensitive issues like these.

I'm extremely disappointed with my experience using EcoCart for our website. Initially, their team was responsive and communicative, but once we activated payments, they suddenly became unresponsive.

We've been waiting for over two months for a reply regarding a specific case, and it feels like they've ghosted us. I've sent multiple emails (three, to be exact), but there's been complete radio silence.

The lack of support and communication is alarming, and I've started to question the legitimacy of this app. It's unacceptable that there's no clear way to contact their team or get assistance when issues arise.

While the idea of carbon-neutral orders is great, the poor customer support and unresponsive team make it difficult to recommend EcoCart to others. Hopefully, they'll take steps to improve their support and communication channels.

Until then, I'd caution others to think twice before using this app.

We are pleased to be involved in projects that reduce carbon, support sustainable development and climate action. Thank you to the EcoCart team for their help!

Simple to install, nice option to have. Our products are eco-conscious so it is nice to offer customers a solution at checkout to offset shipping emissions.

In some ways, this is the most important app I have. It enhances my brand's mission and empowers the buyer. Every CPG company should use this service.

I absolutely love this app. My partner and I always feel great knowing we are contributing to a good cause. Using this app makes our contributions to the things we believe in very easy. Last, but not least, the support and customer service is top notch. Everything about EcoCart is legit and we are so glad we’ve added this to our store. Awesome app…probably our very favorite app we’ve used and will continue to use.

As a company that stands for environmental and cultural preservation, we are grateful that a majority of our customers choose to be carbon neutral through the EcoCart app. We hope more companies will be environmentally responsible in protecting Mother Earth.

The customer service from EcoCart is superb!! We had trouble with our set up since we sell our products by gram but EcoCart went above and beyond to fix this problem for us and even upgraded the appearance for us!! So excited to work with EcoCart for the environment!

A must-have app! It has a nice modern look and a great support team, and overall, it's for a noble and very important cause. Very glad to have Eco-Cart on my store

Great app to make orders carbon neutral. Our customers love it, it tracks the weight of items to estimate it's carbon footprint and then you can offer for your customers to pay to make it carbon neutral or pay for it as the business.