A sustainability platform that calculates and offsets the carbon emissions of online orders.
Drive online conversions by creating transparency around the ecological footprint of orders and offering a solution to offset said footprint. Then leverage insights from shoppers' sustainable behaviors to re-engage them and drive further action leading to higher lifetime value.
- Carbon neutral checkout
- Sustainability analytics and insights
- Multi-page sustainability experiences
Cena
Partner EcoCart může samostatně fakturovat externí poplatky, které se neobjeví na vaší faktuře Shopify. Zjistit více
Zdarma
Zdarma
Všechny poplatky jsou fakturovány v měně USD. Zobrazit všechny cenové možnosti
Počet recenzí: 154
Great app and AMAZING customer service. I've been working with Marina and...WOW... it has been such a great experience. Fast answers and consistently providing service and results above what I was even hoping for! Thanks! Highly recommended.
Although I like the product and the installation process was quick and smooth, we've been with EcoCart for over 6 months and each time we have been overbilled. I've emailed each time regarding this issue and promised it is fixed, including a guarantee from VP of Sales Trevor Fox, and yet it keeps happening. Unfortunately it has happened again this past month, and despite emailing my CSM and Trevor twice now, I have yet to hear a response—completely unprofessional. If it wasn't for such poor customer service, at even the VP level, I would give 5 stars.
We are genuinely sorry to hear about your experience with EcoCart, and we deeply appreciate you taking the time to provide your feedback, despite the challenges you've faced. It's clear that you value our product and had a positive start with the quick and smooth installation process, which makes it even more disheartening to hear that the billing issues have negatively impacted your experience.
We understand how frustrating it must be to encounter repeated billing issues despite assurances from our team, including a personal guarantee from Trevor Fox, our former VP of Sales. Your expectation for these issues to be resolved, especially after raising them directly with us, is completely reasonable.
Regarding the latest incident you've mentioned, it occurred due to us making necessary adjustments to the offsetting calculations specific to your store. Unfortunately, these adjustments coincided with the passing of the 1st of the month—our standard billing timeframe—leading to an erroneous charge. Please know that we recognized this mistake promptly and have since resolved the issue, adjusting the billing accordingly.
Several of our apps and even our 3PL are having a hard time working with Eco Cart with the way it's setup, creating a new variation/sku each time an order is placed. EcoCart tried to help, but they cannot change the fundamental way they are setup. We are going to have to remove the app.
Thank you for providing this feedback and highlighting that EcoCart did everything we could to support your 3PL integration. Please note that over the last two years our Customer Success team has worked deeply with 3PL providers to create easy integration guides during our onboarding process. We have created onboarding plans with nearly all 3PL’s on the market today.
EcoCart is amazingly easy to implement and much loved by our customers (on Simbly.com). The messaging that appears in the shopping cart about carbon-neutral shipping has improved our conversion rates, enabling us to grow our business and reduce our impact on the planet. Implement this immediately. You'll be glad you did.
This app was AN AMAZING CHOICE TO ADD TO MY SHOP! I love the idea behind it and the meaning of the app. Customer service is top notch and i highly recommend utilizing them.
Vytvořeno partnerem EcoCart
Informace o partnerovi EcoCart
Průměrné hodnocení: 4,6
Počet roků zkušeností s vývojem aplikací pro Shopify App Store: 4
340 Fremont St, Suite 301, San Francisco, CA, 94105, US
Podpora
Poslat zprávusupport@ecocart.io
Tento vývojář nenabízí přímou podporu v jazyce Čeština.
Více aplikací jako je tato
