Galleri med udvalgte billeder
Revolutionerende optimering af betalingsprocessen med brandet forsendelsesbeskyttelse, cashback og klimapåvirkning.
Vi gør det muligt for forhandlere at levere en gnidningsløs oplevelse efter købet, som prioriterer gennemsigtighed, bæredygtighed og kundetilfredshed. Vores platform kombinerer forsendelsesbeskyttelse, effektiv håndtering af krav og cashback-belønninger for at optimere alle trin på kunderejsen. Ved at kombinere miljøbevidste tiltag med skræddersyede løsninger efter købet hjælper vi brands med at opbygge tillid, øge antallet af genkøb og gøre en positiv forskel – hvilket gør dig til helten i hver eneste kundeinteraktion.
- Tilbyd forsendelsesbeskyttelse, belønninger og klimapåvirkning i én samlet betalingsproces
- Fremvis bæredygtighed med effekttællere, pop-ups, bannere og landingssider
- Følg nøgletal for bæredygtighed og erstatningskrav i din forhandlerportal
- Tilpas erstatningskrav for at afhjælpe udfordringer for både dine kunder og dit team
- White label-oplevelser efter købet, lige fra e-mails til erstatningskrav og koder til cashback-belønninger
Indeholder maskinoversat tekst
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Fungerer sammen med
- Betaling
- Gorgias
- LoyaltyLion
- Recharge
- Tapcart
- Yotpo
- Zendesk
Kategorier
Priser
Vælg det abonnement, der passer bedst til din virksomhed.
Eksterne gebyrer kan blive faktureret af EcoCart separat i forhold til din Shopify-faktura. Få mere at vide
Gratis
Gratis
Indeholder maskinoversat tekst
Alle gebyrer faktureres i USD. Se alle prismuligheder
Anmeldelser (99)
We were excited to partner with EcoCart as an eco-conscious business, but after onboarding, your widget isn’t working and we’ve received no support—emails ignored, meeting canceled last minute, scheduled a new meeting yesterday late afternoon again and it was canceled again. This is disappointing and unprofessional. We need a resolution ASAP.
UPDATE: Marina finally was able to get ahold of me and apologized for the delay as they, I guess, don't have a team right now to manage live meetings so I am not sure why they gave that option on their website, but she was able to get my issue resolved! 4 stars for the way they handled the issue and delay. I hope they can improve the speed of their customer service for time sensitive issues like these.
I'm extremely disappointed with my experience using EcoCart for our website. Initially, their team was responsive and communicative, but once we activated payments, they suddenly became unresponsive.
We've been waiting for over two months for a reply regarding a specific case, and it feels like they've ghosted us. I've sent multiple emails (three, to be exact), but there's been complete radio silence.
The lack of support and communication is alarming, and I've started to question the legitimacy of this app. It's unacceptable that there's no clear way to contact their team or get assistance when issues arise.
While the idea of carbon-neutral orders is great, the poor customer support and unresponsive team make it difficult to recommend EcoCart to others. Hopefully, they'll take steps to improve their support and communication channels.
Until then, I'd caution others to think twice before using this app.
Although I like the product and the installation process was quick and smooth, we've been with EcoCart for over 6 months and each time we have been overbilled. I've emailed each time regarding this issue and promised it is fixed, including a guarantee from VP of Sales Trevor Fox, and yet it keeps happening. Unfortunately it has happened again this past month, and despite emailing my CSM and Trevor twice now, I have yet to hear a response—completely unprofessional. If it wasn't for such poor customer service, at even the VP level, I would give 5 stars.
We are genuinely sorry to hear about your experience with EcoCart, and we deeply appreciate you taking the time to provide your feedback, despite the challenges you've faced. It's clear that you value our product and had a positive start with the quick and smooth installation process, which makes it even more disheartening to hear that the billing issues have negatively impacted your experience.
We understand how frustrating it must be to encounter repeated billing issues despite assurances from our team, including a personal guarantee from Trevor Fox, our former VP of Sales. Your expectation for these issues to be resolved, especially after raising them directly with us, is completely reasonable.
Regarding the latest incident you've mentioned, it occurred due to us making necessary adjustments to the offsetting calculations specific to your store. Unfortunately, these adjustments coincided with the passing of the 1st of the month—our standard billing timeframe—leading to an erroneous charge. Please know that we recognized this mistake promptly and have since resolved the issue, adjusting the billing accordingly.
Support
App-support leveres af EcoCart.
Ressourcer
Denne udvikler tilbyder ikke direkte support på Dansk.
Lanceret
14. maj 2020
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