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Optimización del proceso de pago revolucionaria con protección de envíos de tu marca, reembolsos e impacto climático.
Ayudamos a los comerciantes a ofrecer una experiencia de poscompra impecable que prioriza la transparencia, la sostenibilidad y la satisfacción de los clientes. Nuestra plataforma combina la protección de envíos, la gestión eficiente de reclamos y las recompensas de reembolso para optimizar cada paso de la trayectoria del cliente. Combinamos prácticas ecológicas con soluciones de poscompra personalizadas para ayudar a las marcas a generar confianza, impulsar las compras recurrentes y lograr un impacto positivo. Así, te posicionas como el héroe en cada interacción con los clientes.
- Ofrece protección de envíos, recompensas e impacto climático en una sola experiencia de pago
- Muestra la sostenibilidad con contadores de impacto, ventanas emergentes, banners y páginas de destino
- Haz un seguimiento de las métricas de sostenibilidad y reclamos en el portal para comerciantes
- Personaliza los reclamos para resolver los problemas tanto de los clientes como del equipo
- Poscompra de marca blanca, desde correos electrónicos hasta reclamos y códigos de reembolso
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Idiomas
Inglés
Esta aplicación no está traducida al Español
Funciona con
- Pago
- Gorgias
- LoyaltyLion
- Recharge
- Tapcart
- Yotpo
- Zendesk
Categorías
Precios
Elige el plan que mejor se adapte a tu negocio.
EcoCart podría facturar los cargos externos por separado de tu factura de Shopify. Más información
Gratis
Gratis
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Todos los cargos se facturan en USD. Ver todas las opciones de precios
Reseñas (98)
We were excited to partner with EcoCart as an eco-conscious business, but after onboarding, your widget isn’t working and we’ve received no support—emails ignored, meeting canceled last minute, scheduled a new meeting yesterday late afternoon again and it was canceled again. This is disappointing and unprofessional. We need a resolution ASAP.
UPDATE: Marina finally was able to get ahold of me and apologized for the delay as they, I guess, don't have a team right now to manage live meetings so I am not sure why they gave that option on their website, but she was able to get my issue resolved! 4 stars for the way they handled the issue and delay. I hope they can improve the speed of their customer service for time sensitive issues like these.
I'm extremely disappointed with my experience using EcoCart for our website. Initially, their team was responsive and communicative, but once we activated payments, they suddenly became unresponsive.
We've been waiting for over two months for a reply regarding a specific case, and it feels like they've ghosted us. I've sent multiple emails (three, to be exact), but there's been complete radio silence.
The lack of support and communication is alarming, and I've started to question the legitimacy of this app. It's unacceptable that there's no clear way to contact their team or get assistance when issues arise.
While the idea of carbon-neutral orders is great, the poor customer support and unresponsive team make it difficult to recommend EcoCart to others. Hopefully, they'll take steps to improve their support and communication channels.
Until then, I'd caution others to think twice before using this app.
Although I like the product and the installation process was quick and smooth, we've been with EcoCart for over 6 months and each time we have been overbilled. I've emailed each time regarding this issue and promised it is fixed, including a guarantee from VP of Sales Trevor Fox, and yet it keeps happening. Unfortunately it has happened again this past month, and despite emailing my CSM and Trevor twice now, I have yet to hear a response—completely unprofessional. If it wasn't for such poor customer service, at even the VP level, I would give 5 stars.
We are genuinely sorry to hear about your experience with EcoCart, and we deeply appreciate you taking the time to provide your feedback, despite the challenges you've faced. It's clear that you value our product and had a positive start with the quick and smooth installation process, which makes it even more disheartening to hear that the billing issues have negatively impacted your experience.
We understand how frustrating it must be to encounter repeated billing issues despite assurances from our team, including a personal guarantee from Trevor Fox, our former VP of Sales. Your expectation for these issues to be resolved, especially after raising them directly with us, is completely reasonable.
Regarding the latest incident you've mentioned, it occurred due to us making necessary adjustments to the offsetting calculations specific to your store. Unfortunately, these adjustments coincided with the passing of the 1st of the month—our standard billing timeframe—leading to an erroneous charge. Please know that we recognized this mistake promptly and have since resolved the issue, adjusting the billing accordingly.
Soporte técnico
Ayuda para la app ofrecida por EcoCart.
Recursos
Este desarrollador no ofrece soporte técnico directo en Español.
Fecha de lanzamiento
14 de mayo de 2020
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