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Optimización del pago revolucionada con protección de envío de marca, reembolsos y impacto climático.
Empoderamos a los comerciantes para ofrecer una experiencia post-compra sin problemas que prioriza la transparencia, la sostenibilidad y la satisfacción del cliente. Nuestra plataforma combina protección de envío, gestión eficiente de reclamaciones y recompensas en efectivo para optimizar cada paso del recorrido del cliente. Al combinar prácticas ecológicas con soluciones post-compra personalizadas, ayudamos a las marcas a construir confianza, impulsar compras repetidas y tener un impacto positivo, posicionándote como el héroe en cada interacción con el cliente.
- Ofrece protección de envío, recompensas e impacto climático en una experiencia de pago
- Muestra sostenibilidad con contadores de impacto, ventanas emergentes, banners y páginas de destino
- Rastrea métricas de sostenibilidad y reclamaciones en tu portal de comerciante
- Personaliza las reclamaciones para abordar los puntos de dolor tanto de tus clientes como de tu equipo
- Experiencia post-compra con marca blanca, desde correos electrónicos hasta códigos de recompensas en efectivo
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Funciona con
- Pago
- Recharge
- Zendesk
- Tapcart
- Gorgias
- LoyaltyLion
- Yotpo
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Precios
EcoCart podría facturar los cargos externos por separado de tu factura de Shopify. Más información
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Todos los cargos se facturan en USD. Ver todas las opciones de precios
Reseñas (156)
We were excited to partner with EcoCart as an eco-conscious business, but after onboarding, your widget isn’t working and we’ve received no support—emails ignored, meeting canceled last minute, scheduled a new meeting yesterday late afternoon again and it was canceled again. This is disappointing and unprofessional. We need a resolution ASAP.
UPDATE: Marina finally was able to get ahold of me and apologized for the delay as they, I guess, don't have a team right now to manage live meetings so I am not sure why they gave that option on their website, but she was able to get my issue resolved! 4 stars for the way they handled the issue and delay. I hope they can improve the speed of their customer service for time sensitive issues like these.
I'm extremely disappointed with my experience using EcoCart for our website. Initially, their team was responsive and communicative, but once we activated payments, they suddenly became unresponsive.
We've been waiting for over two months for a reply regarding a specific case, and it feels like they've ghosted us. I've sent multiple emails (three, to be exact), but there's been complete radio silence.
The lack of support and communication is alarming, and I've started to question the legitimacy of this app. It's unacceptable that there's no clear way to contact their team or get assistance when issues arise.
While the idea of carbon-neutral orders is great, the poor customer support and unresponsive team make it difficult to recommend EcoCart to others. Hopefully, they'll take steps to improve their support and communication channels.
Until then, I'd caution others to think twice before using this app.
Easy to install and over 50% of our customers are using it to make a difference. Would highly recommend.
As a company that stands for environmental and cultural preservation, we are grateful that a majority of our customers choose to be carbon neutral through the EcoCart app. We hope more companies will be environmentally responsible in protecting Mother Earth.
I'm not good with technology at all, but this app is so easy to use and install. Simple, clean, and helps the environment! I mean, what more could you ask for?! Super rad, everyone should have this!
Soporte técnico
Soporte de la aplicación proporcionado por EcoCart.
Fecha de lanzamiento
14 de mayo de 2020
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