Acerca de esta aplicación
Fecha de lanzamiento
14 de mayo de 2020
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
DonacionesFunciona con
Pago, recharge, yotpo, loyaltylionUna plataforma de sostenibilidad que calcula y compensa las emisiones de carbono de los pedidos en línea.
Impulsa las conversiones en línea creando transparencia en torno a la huella ecológica de los pedidos y ofreciendo una solución para compensar dicha huella. Luego, aprovecha los conocimientos de los comportamientos sostenibles de los compradores para volver a involucrarlos y promover una acción adicional que conduzca a un mayor valor de por vida.
- Pago neutro en carbono
- Análisis e insights de sostenibilidad
- Experiencias de sostenibilidad en varias páginas
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Precios
EcoCart podría facturar los cargos externos por separado de tu factura de Shopify. Más información
Gratis
Gratis
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Todos los cargos se facturan en USD. Ver todas las opciones de precios
154 reseñas
Great app and AMAZING customer service. I've been working with Marina and...WOW... it has been such a great experience. Fast answers and consistently providing service and results above what I was even hoping for! Thanks! Highly recommended.
Although I like the product and the installation process was quick and smooth, we've been with EcoCart for over 6 months and each time we have been overbilled. I've emailed each time regarding this issue and promised it is fixed, including a guarantee from VP of Sales Trevor Fox, and yet it keeps happening. Unfortunately it has happened again this past month, and despite emailing my CSM and Trevor twice now, I have yet to hear a response—completely unprofessional. If it wasn't for such poor customer service, at even the VP level, I would give 5 stars.
We are genuinely sorry to hear about your experience with EcoCart, and we deeply appreciate you taking the time to provide your feedback, despite the challenges you've faced. It's clear that you value our product and had a positive start with the quick and smooth installation process, which makes it even more disheartening to hear that the billing issues have negatively impacted your experience.
We understand how frustrating it must be to encounter repeated billing issues despite assurances from our team, including a personal guarantee from Trevor Fox, our former VP of Sales. Your expectation for these issues to be resolved, especially after raising them directly with us, is completely reasonable.
Regarding the latest incident you've mentioned, it occurred due to us making necessary adjustments to the offsetting calculations specific to your store. Unfortunately, these adjustments coincided with the passing of the 1st of the month—our standard billing timeframe—leading to an erroneous charge. Please know that we recognized this mistake promptly and have since resolved the issue, adjusting the billing accordingly.
EcoCart is amazingly easy to implement and much loved by our customers (on Simbly.com). The messaging that appears in the shopping cart about carbon-neutral shipping has improved our conversion rates, enabling us to grow our business and reduce our impact on the planet. Implement this immediately. You'll be glad you did.
This app was AN AMAZING CHOICE TO ADD TO MY SHOP! I love the idea behind it and the meaning of the app. Customer service is top notch and i highly recommend utilizing them.
Eco Cart has been a fantastic way to start our journey towards sustainability! Dane was extremely helpful in getting the app up and running and has worked with our brand identity to implement the app in a way that's cohesive with our unique voice and style. The simplicity of getting it up and running and having a dashboard that is easily trackable means we've been able to transition to a carbon neutral status with ease!
Acerca de esta aplicación
Fecha de lanzamiento
14 de mayo de 2020
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
DonacionesFunciona con
Pago, recharge, yotpo, loyaltylionCreada por EcoCart
Acerca de EcoCart
Calificación promedio: 4,6
4 años de experiencia en la creación de apps para la tienda de aplicaciones de Shopify
340 Fremont St, Suite 301, San Francisco, CA, 94105, US
Soporte técnico
Enviar un mensajesupport@ecocart.io
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