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Optimisation révolutionnaire du passage en caisse avec une protection des expéditions personnalisée, du cashback et un impact climatique.
Nous permettons aux marchands d’offrir une expérience post-achat fluide qui privilégie la transparence, l’écoresponsabilité et la satisfaction client. Notre plateforme associe protection des expéditions, gestion efficace des réclamations et récompenses en cashback afin d’optimiser chaque étape du parcours client. En alliant pratiques écoresponsables et solutions post-achat sur mesure, nous aidons les marques à instaurer un climat de confiance, à encourager les achats répétés et à avoir un impact positif. Vous devenez ainsi le héros de chaque interaction client.
- Proposez une protection des expéditions, des récompenses et un impact climatique au sein d’une seule expérience de passage en caisse
- Mettez en avant l’écoresponsabilité grâce à des compteurs d’impact, des pop-ups, des bannières et des pages de destination
- Suivez les indicateurs d’écoresponsabilité et de réclamations dans votre portail marchand
- Personnalisez les réclamations pour résoudre les points de friction de vos clients et de votre équipe
- Expérience post-achat en marque blanche, des e-mails aux réclamations et codes de récompenses en cashback
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Langues
anglais
Cette application n’est pas traduite en français
Fonctionne avec
- Processus de paiement
- Gorgias
- LoyaltyLion
- Recharge
- Tapcart
- Yotpo
- Zendesk
Catégories
Tarification
Choisissez le forfait qui convient le mieux à votre entreprise.
Les frais externes peuvent être facturés par EcoCart séparément de votre facture Shopify. En savoir plus
Gratuit
Gratuite
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Tous les frais sont facturés en USD. Voir toutes les options de tarification
Avis (94)
The app is not only easy to install but it's also got AMAZING customer support! A great app for a great cause. Highly recommend.
Although I like the product and the installation process was quick and smooth, we've been with EcoCart for over 6 months and each time we have been overbilled. I've emailed each time regarding this issue and promised it is fixed, including a guarantee from VP of Sales Trevor Fox, and yet it keeps happening. Unfortunately it has happened again this past month, and despite emailing my CSM and Trevor twice now, I have yet to hear a response—completely unprofessional. If it wasn't for such poor customer service, at even the VP level, I would give 5 stars.
We are genuinely sorry to hear about your experience with EcoCart, and we deeply appreciate you taking the time to provide your feedback, despite the challenges you've faced. It's clear that you value our product and had a positive start with the quick and smooth installation process, which makes it even more disheartening to hear that the billing issues have negatively impacted your experience.
We understand how frustrating it must be to encounter repeated billing issues despite assurances from our team, including a personal guarantee from Trevor Fox, our former VP of Sales. Your expectation for these issues to be resolved, especially after raising them directly with us, is completely reasonable.
Regarding the latest incident you've mentioned, it occurred due to us making necessary adjustments to the offsetting calculations specific to your store. Unfortunately, these adjustments coincided with the passing of the 1st of the month—our standard billing timeframe—leading to an erroneous charge. Please know that we recognized this mistake promptly and have since resolved the issue, adjusting the billing accordingly.
We were excited to partner with EcoCart as an eco-conscious business, but after onboarding, your widget isn’t working and we’ve received no support—emails ignored, meeting canceled last minute, scheduled a new meeting yesterday late afternoon again and it was canceled again. This is disappointing and unprofessional. We need a resolution ASAP.
UPDATE: Marina finally was able to get ahold of me and apologized for the delay as they, I guess, don't have a team right now to manage live meetings so I am not sure why they gave that option on their website, but she was able to get my issue resolved! 4 stars for the way they handled the issue and delay. I hope they can improve the speed of their customer service for time sensitive issues like these.
Assistance
L’assistance pour l’appli est assurée par EcoCart.
Ressources
Lancement
14 mai 2020
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