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A sustainability platform that calculates and offsets the carbon emissions of online orders.
Drive online conversions by creating transparency around the ecological footprint of orders and offering a solution to offset said footprint. Then leverage insights from shoppers' sustainable behaviors to re-engage them and drive further action leading to higher lifetime value.
- Carbon neutral checkout
- Sustainability analytics and insights
- Multi-page sustainability experiences
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Lansering
14 maj 2020
Språk
engelska
Denna app finns inte översatt till svenska
Kategorier
Fungerar med
Kassa, recharge, yotpo, loyaltylionPriser
Externa avgifter kan debiteras av EcoCart separat från din Shopify-faktura. Mer information
Gratis
Gratis
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Alla avgifter debiteras i USD. Se alla prisalternativ
Recensioner (154)
Great app and AMAZING customer service. I've been working with Marina and...WOW... it has been such a great experience. Fast answers and consistently providing service and results above what I was even hoping for! Thanks! Highly recommended.
Although I like the product and the installation process was quick and smooth, we've been with EcoCart for over 6 months and each time we have been overbilled. I've emailed each time regarding this issue and promised it is fixed, including a guarantee from VP of Sales Trevor Fox, and yet it keeps happening. Unfortunately it has happened again this past month, and despite emailing my CSM and Trevor twice now, I have yet to hear a response—completely unprofessional. If it wasn't for such poor customer service, at even the VP level, I would give 5 stars.
We are genuinely sorry to hear about your experience with EcoCart, and we deeply appreciate you taking the time to provide your feedback, despite the challenges you've faced. It's clear that you value our product and had a positive start with the quick and smooth installation process, which makes it even more disheartening to hear that the billing issues have negatively impacted your experience.
We understand how frustrating it must be to encounter repeated billing issues despite assurances from our team, including a personal guarantee from Trevor Fox, our former VP of Sales. Your expectation for these issues to be resolved, especially after raising them directly with us, is completely reasonable.
Regarding the latest incident you've mentioned, it occurred due to us making necessary adjustments to the offsetting calculations specific to your store. Unfortunately, these adjustments coincided with the passing of the 1st of the month—our standard billing timeframe—leading to an erroneous charge. Please know that we recognized this mistake promptly and have since resolved the issue, adjusting the billing accordingly.
EcoCart is in support of a great cause, so I'm thankful that the app exists. I've also found the support team to be incredibly responsive and helpful, which is a huge plus.
A must-have app! It has a nice modern look and a great support team, and overall, it's for a noble and very important cause. Very glad to have Eco-Cart on my store
Great customer service easily installed once I reached out. I’m so happy to be able to have this app integrated!
Support
EcoCart kan svara på eventuella frågor du har om EcoCart: Carbon Neutral Orders.
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