EcoCart: Carbon Neutral Orders

Name: EcoCart: Carbon Neutral Orders
Brand: EcoCart
Rating: 4.6 (154 reviews)

Free to install

Rating (4.6)

Reviews

154

Developer

EcoCart

carbon neutral shipping and manufacturing option in cart page

Encourage checkout with radical transparency into donations

Easy set up and integration with no coding required

Track and share your community impact with analytics dashboard

About this app

Launched

May 14, 2020

Languages

English

A sustainability platform that calculates and offsets the carbon emissions of online orders.

Drive online conversions by creating transparency around the ecological footprint of orders and offering a solution to offset said footprint. Then leverage insights from shoppers' sustainable behaviors to re-engage them and drive further action leading to higher lifetime value.

Carbon neutral checkout
Sustainability analytics and insights
Multi-page sustainability experiences

Pricing

External charges may be billed by EcoCart separately from your Shopify invoice. Learn more

Free

All charges are billed in USD. See all pricing options

154 reviews

Overall rating

4.6

Counts per rating level

96% of ratings are 5 stars
148
1% of ratings are 4 stars
1
0% of ratings are 3 stars
2% of ratings are 2 stars
3
1% of ratings are 1 stars
2

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its environmental impact, allowing them to offset carbon emissions from orders. They find it easy to integrate, with a clean design and customizable features. The user-friendly dashboard provides valuable analytics. Customer service is noted for its prompt and helpful responses. The app not only enhances brand image but also reportedly boosts conversion rates. It supports both local and global sustainability projects and offers flexibility in handling carbon offset costs.

September 11, 2023

Great app and AMAZING customer service. I've been working with Marina and...WOW... it has been such a great experience. Fast answers and consistently providing service and results above what I was even hoping for! Thanks! Highly recommended.

Mega Fluffy

United States

2 months using the app

October 10, 2023

Although I like the product and the installation process was quick and smooth, we've been with EcoCart for over 6 months and each time we have been overbilled. I've emailed each time regarding this issue and promised it is fixed, including a guarantee from VP of Sales Trevor Fox, and yet it keeps happening. Unfortunately it has happened again this past month, and despite emailing my CSM and Trevor twice now, I have yet to hear a response—completely unprofessional. If it wasn't for such poor customer service, at even the VP level, I would give 5 stars.

SoulKu

United States

6 months using the app

EcoCart replied April 10, 2024

We are genuinely sorry to hear about your experience with EcoCart, and we deeply appreciate you taking the time to provide your feedback, despite the challenges you've faced. It's clear that you value our product and had a positive start with the quick and smooth installation process, which makes it even more disheartening to hear that the billing issues have negatively impacted your experience.

We understand how frustrating it must be to encounter repeated billing issues despite assurances from our team, including a personal guarantee from Trevor Fox, our former VP of Sales. Your expectation for these issues to be resolved, especially after raising them directly with us, is completely reasonable.

Regarding the latest incident you've mentioned, it occurred due to us making necessary adjustments to the offsetting calculations specific to your store. Unfortunately, these adjustments coincided with the passing of the 1st of the month—our standard billing timeframe—leading to an erroneous charge. Please know that we recognized this mistake promptly and have since resolved the issue, adjusting the billing accordingly.

April 17, 2023

Several of our apps and even our 3PL are having a hard time working with Eco Cart with the way it's setup, creating a new variation/sku each time an order is placed. EcoCart tried to help, but they cannot change the fundamental way they are setup. We are going to have to remove the app.

The Eczema Company

United States

3 months using the app

EcoCart replied April 10, 2024

Thank you for providing this feedback and highlighting that EcoCart did everything we could to support your 3PL integration. Please note that over the last two years our Customer Success team has worked deeply with 3PL providers to create easy integration guides during our onboarding process. We have created onboarding plans with nearly all 3PL’s on the market today.

All reviews