Ecomdash

They only got a 1 star because there is no option for a negative star rating. DO NOT DOWNLOAD THIS APP OR SETUP AN ACCOUNT WITH THEM. If you still want to ignore the all caps warning, do not get any upgrades. You're likely to be double charged for the "one time charge." The app does not function. They are not able to resolve issues that would allow it to function. Every issue takes about a month to address. Forget about follow up. Getting a refund will be dragged out to the point where you can not file a dispute with your bank because of the charge dates. And, they will try to give you credit to apply towards using a system that does not work instead of a refund. Not really sure how they are still in the app store. 10/1/2021 after developer response: Customer service did not contact me. I contacted them after an extended period of no follow up to an open ticket. They passed me off to billing which took several exchanges, over a few days, to get a PARTIAL refund. They did not issue a full refund. Unless they plan on issuing a full refund for a service that never worked, my issue is not resolved. This includes being double billed for 1 additional module. You have my contact information since you were able to "discovery" where they contacted me before.

First, I must say that every person I dealt with was professional and seemed interested in solving problems. This at least gives hope that this app will improve. Bottom line up-front: you’re playing the lottery here. While the cost is good, the app could not be made to function as intended and as needed. Unfortunately, the core functionality that we need, mapping SKUs across different platforms to synch inventory, could not be made to work. When the system was not throwing server-side errors and terminating, the integration with Etsy (we started deployment with a low volume store to make sure it worked) could never be made to work. SKUs would not map without the listing ID (not the SKU) in Etsy, but when attempting to sync the inventory the system would not synch with listing ID or SKU. The documentation, while well presented, lacks detail. The bulk upload process to map SKUs literally says “create a template with two fields: SKU and Reference ID. Reference ID will be populated from your marketplace.” That’s it. Real-world, one would need to know what a reference ID is and where it comes from (which marketplace?), what marketplace SKU should be placed in the SKU field, etc. All iterations failed. Following the exact directions for manual mapping also failed. Support, while helpful, seems stretched thin. We mostly got one email exchange per day. Fixing the server-side errors the first time took over a week. Following the second instance of this we realized that, even if they fixed it again, the app just wasn’t stable enough. While the system offers promise and the UI is easy to navigate, it just doesn’t function as intended.

The features listed on their website are misleading and can not be provided as outlined. Customer service is nothing short of terrible when help is needed the most.

Ecomdash has ceased working and syncing with Shopify and blames Shopify. Shopify just directs you back to Ecomdash since they are not affiliated with them and ecomdash has zero answers. They just show you a changelog with a success message...It is up to Ecomdash to correct this and they can't. Use another solution before you are in too deep.

If you want to integrate Etsy and you use variations you will need to look elsewhere. Even though ecomdash says they work, they dont. DAYS with an open ticket and never got a resolution. This was a very technical issue but i could never get customer service out from between me and tech support. I know EXACTLY what the problem is after speaking to the development side of Etsy but ecomdash didnt seem to care. We put a ton of work into this conversion so we were really disappointed when this feature(that was advertised as working) didnt work. footnote: Its interesting that they reply to this review in just a couple of hours but an open support ticket takes days to get a reply........

after 3 months nothing with finish yet the software is extremely slow so many problems and errors most of them will need to open a ticket to be solved and the live chat and phone costumer service people lack training

We have been using this for over a year and it's AWESOME! Able to track Shopify, Amazon, Esty and Ebay all from 1 interface and any issues are handled quickly. It is a little spendy but it has paid us in spades with other 5000 SKU lines it's a breeze. Starting another very small startup and looking at others ONLY because of the price but if you have high volume and lots of SKU's then this is for you. Oh, also people who say it runs slow either have a crap connection or are trying to load 200+ items when they work. Their servers are NOT slow.

The app is extremely slow - anytime you want to do anything be prepared to set aside plenty of time for screens to load, the majority of the time I spend in the app is waiting for things to load. Very confusing interface that needs to be revamped, looks like something from the 90s. Customer support doesn't do much besides create tickets, you don't get an answer on what happened. Even though it is an inexpensive app, you will be much happier spending a little more money elsewhere.

The app is extremely slow anytime you navigate to "orders" or "products" etc. it can take up to a minute each time to load. I have run into several instances where a particular setting all of a sudden was enabled/disabled, causing interruptions in my order flow. They are always "investigating" these bugs but you never get a real answer on what happened. This has happened multiple times and has cost me a lot of time and headache - I highly recommend you STAY AWAY from this app.

I think ecomdash is very powerful, and possibly the cheapest option(?) but here are some things I wish I knew before spending my time trying to make this work.

1. The website is incredibly slow, so when you have to do manual adjustments it takes several seconds to load the next page. I haven't experienced a website this slow in years.

2. Customer service really isn't all that helpful. Every issue I've contacted them about I either had to resolve on my own anyway or wasn't resolved, I have yet to receive any kind of helpful insight or suggestions on how to achieve any of my goals through ecomdash. All questions are answered directly without any attempt to help solve the actual problem.

3. Some of the tutorials and instructions are outdated and inaccurate. They've made significant terminology changes without any updates to their own tutorials, I've had to contact customer service just to figure out basic instructions for some actions.

I wish I had done more research before investing SO MUCH TIME into setting up this app.

Their silence in these reviews speaks volumes.