Mason Jar Merchant
I think ecomdash is very powerful, and possibly the cheapest option(?) but here are some things I wish I knew before spending my time trying to make this work.
1. The website is incredibly slow, so when you have to do manual adjustments it takes several seconds to load the next page. I haven't experienced a website this slow in years.
2. Customer service really isn't all that helpful. Every issue I've contacted them about I either had to resolve on my own anyway or wasn't resolved, I have yet to receive any kind of helpful insight or suggestions on how to achieve any of my goals through ecomdash. All questions are answered directly without any attempt to help solve the actual problem.
3. Some of the tutorials and instructions are outdated and inaccurate. They've made significant terminology changes without any updates to their own tutorials, I've had to contact customer service just to figure out basic instructions for some actions.
I wish I had done more research before investing SO MUCH TIME into setting up this app.
Their silence in these reviews speaks volumes.
Thanks for sharing your feedback. We’re sorry to hear you had such a frustrating experience, but really appreciate you bringing this issue to our attention. We’re currently working on revamping all tutorials, including videos, as we know that the UI has been continuously improved over the past year. These support guides and tutorials will be constantly updated over the next few months. As for the poor customer service, we’re so sorry to hear that you didn’t receive the assistance you need. We’re normally known for our exceptional customer experience, and we regret that we missed the mark.
Someone from our team will be contacting you shortly to learn more about this issue, along with the specific site load issues that you’re experiencing. We'd love to make things right if you give us another chance.
I sell using several platforms in addition to Shopify, and was struggling to keep my inventory in sync across the different platforms. After evaluating several different ecommerce platforms I chose ecomdash, and have been using it for almost a year now.
Like any software, it has its pluses and minuses. But on the whole, it has been a godsend for streamlining our workflow and for minimizing stock-outs. We are a very small company, and I can confidentally say that ecomdash saves us several hours every week because of our improved order filling and inventory procurement workflow that it provides.
Getting it installed and tailored to my business needs, and getting over the learning curve, did take a few days. But once it was up and running, being able to manage inventory and orders across multiple platforms from one system is invaluable.
Contrary to some other reviews here, I have found their tech support staff to be knowledgable and responsive. Whenever I have entered a support ticket, I usually have a reply within an hour, and often less, and their repsonses are typically well-informed and spot-on.
When I first looked at ecomdash, my reaction was we couldn't afford it, but I decided to give it a try nonetheless. Now we couldn't afford not to use it!
Kryptonite Character Store
Bad customer service. They are not trained good or they don't want to help you really. Also, I didn't use the app. I was trying to integrate channels. Their app didn't support my locations and i had to uninstall. Still, couldn't get my money back. I sent email, no answer.
The Art Gallery Shop NYC
The concept of the platform looks good; however, it has been the most difficult experience. I have been trying to manage the channels we list on.
1. The delay is an issue; i.e going from listing active to listing drafts.
a. this can take 5 to 15 seconds for each request.
2. Listing products has been an issue. The migration is not picking up the description for products you are trying to launch from the platform.
3. Customer service help is sending you to the knowledge base do it yourself links instead of fixing the issues.
In short, as I told them, this is the reason why you have one of the lowest ratings in your category. The platform is confusing, slow, and too much going on.
This is by far the worst multichannel platform to use. They gave me a two-month free trial to try them again. After three days, I am deleting this app.
Ecomdash is such a great product. It has so many features at a fraction of the price of some of the competitor's. Customer support is top notch. No silly restrictions on users or marketplace intagrations. The learning curve was also not as steep as some of the other platforms I tried out. Overall I cannot reccomend enough. This app has transformed our business ability to manage our inventory.
Been with ecomdash for 2 years now has been the best Inventory Management I have tried so far and the cheapest too. They don't always do exactly what I want with UI design and whatnot gets cumbersome sometimes but functionality it works great and customer service is quick to respond to issues. I use them to manage over 20k skus across Amazon, eBay, Shopify, Newegg and Walmart and all for less than $1000/yr
I like this app because the customer support is reasonably easy to get ahold of, unlike Sellbrite where I had to do some digging to find a phone number. Initially the setup was hard to get used to because it takes a bit to get used to their lingo and workflow but once you're in it for a few weeks it starts to make sense. It's also about half the price if not less than sellbrite and a fraction of the cost of channel advisor which I got quoted at $1200/month. They also offer an additional free month once your initial trial ends. Hope this helps others.
Rivet Apparel Co.
I use ecomdash to sync inventory and create listings between Shopify, Etsy, and Amazon. I love the Inventory management and the ease of creating consistent listings among each platform. I would love to see improvement in the user interface and customer service. The user interface seems a bit dated, and my customer service experience on their chat platform was not exceptional. The representatives didn't seem 100% knowledgeable on my topics and were in a hurry to end the session.
Well!!, I did on-boarding call 15min then they supposed be send the instruction for setting up and others.
NO RESPONSE AT ALL
Even thou I uninstalled the app from my Shopify I was charged.
and now I only hope they refund me my amount.