Ecomdash , 42 reviews

The app is extremely slow anytime you navigate to "orders" or "products" etc. it can take up to a minute each time to load. I have run into several instances where a particular setting all of a sudden was enabled/disabled, causing interruptions in my order flow. They are always "investigating" these bugs but you never get a real answer on what happened. This has happened multiple times and has cost me a lot of time and headache - I highly recommend you STAY AWAY from this app.

Even thou I uninstalled the app from my Shopify I was charged.

and now I only hope they refund me my amount.

Looked promising but in the end they have a very limited number of API calls that they can tolerate that prevented us from being able to use it.
Even though they give you a "free trial" they require a credit card. MAKE SURE TO CANCEL IMMEDIATELY if this product is not for you. This is where their customer service breaks down tremendously.
If you do not formally cancel your account before the trial is up they charge you.
No problem, as soon as I saw the charge I contacted them to tell them (that they can see) we never used the account, just forgot to cancel and could they just make sure the account was cancelled and refund us. THEY REFUSED TO refund the charge. They said they had to keep the charge because of all the work that went into them pushing and pulling information. I explained many times over that they can plainly see that we did not upload or integrate with anything so we are paying for absolutely nothing.
They then told me that they billed in arrears, then told me they were billing me for the month that they gave me a free trial, then told me that they were billing me for March. After all this run around I explained that I had not used their service at all and that I had no intention of using it as it did not work for us..they still refused to refund our credit card. STAY CLEAR OF THESE GUYS...Great at the start and then once they have your money they let you down, WAY down. We went with SellerActive...much more customer focused and wonderfully priced.

First, I must say that every person I dealt with was professional and seemed interested in solving problems. This at least gives hope that this app will improve. Bottom line up-front: you’re playing the lottery here. While the cost is good, the app could not be made to function as intended and as needed. Unfortunately, the core functionality that we need, mapping SKUs across different platforms to synch inventory, could not be made to work. When the system was not throwing server-side errors and terminating, the integration with Etsy (we started deployment with a low volume store to make sure it worked) could never be made to work. SKUs would not map without the listing ID (not the SKU) in Etsy, but when attempting to sync the inventory the system would not synch with listing ID or SKU. The documentation, while well presented, lacks detail. The bulk upload process to map SKUs literally says “create a template with two fields: SKU and Reference ID. Reference ID will be populated from your marketplace.” That’s it. Real-world, one would need to know what a reference ID is and where it comes from (which marketplace?), what marketplace SKU should be placed in the SKU field, etc. All iterations failed. Following the exact directions for manual mapping also failed. Support, while helpful, seems stretched thin. We mostly got one email exchange per day. Fixing the server-side errors the first time took over a week. Following the second instance of this we realized that, even if they fixed it again, the app just wasn’t stable enough. While the system offers promise and the UI is easy to navigate, it just doesn’t function as intended.

Bad customer service. They are not trained good or they don't want to help you really. Also, I didn't use the app. I was trying to integrate channels. Their app didn't support my locations and i had to uninstall. Still, couldn't get my money back. I sent email, no answer.

The concept of the platform looks good; however, it has been the most difficult experience. I have been trying to manage the channels we list on.
1. The delay is an issue; i.e going from listing active to listing drafts.
a. this can take 5 to 15 seconds for each request.
2. Listing products has been an issue. The migration is not picking up the description for products you are trying to launch from the platform.
3. Customer service help is sending you to the knowledge base do it yourself links instead of fixing the issues.
In short, as I told them, this is the reason why you have one of the lowest ratings in your category. The platform is confusing, slow, and too much going on.
This is by far the worst multichannel platform to use. They gave me a two-month free trial to try them again. After three days, I am deleting this app.

Weeks into using this app and inventory still not syncing on any of my channels!!!!!! Paid the setup fee thinking it was something I did wrong. Contacted them more than once regarding this issue and it still doesn't work.

What value is this app when I have to manually update 4 sales channels all day long?

I don't like this App. It wasn't what I expected in the App. I am not happy with it. I am not happy with the so called customer service if you want to call it that. I called support for help and was shoved off after 15 minutes. This is horrible! Especially when when there is no first-call-resolution. I was lost within the call with no resolution or answer. So, after seven days I am trashing this App and cancelling it! Not signing up for it. It looked good though. I would not recommend this App.

Well!!, I did on-boarding call 15min then they supposed be send the instruction for setting up and others.
NO RESPONSE AT ALL

Such a hustle to make it work. I was hoping for an app able to automatically import the products, but it's so far from this.
The pricing is awesome, allowing you to start low and pay more as you grow.
However, this is like using a symbian phone in 2015. Sooo noooot user friendly.