Ecomdash , 42 reviews

Overall rating
2.5
Counts per rating level
  • 36% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 50% of ratings are 1 stars
November 12, 2019

Bad customer service. They are not trained good or they don't want to help you really. Also, I didn't use the app. I was trying to integrate channels. Their app didn't support my locations and i had to uninstall. Still, couldn't get my money back. I sent email, no answer.

Kryptonite Character Store
United States
About 1 month using the app
September 14, 2019

Ecomdash is such a great product. It has so many features at a fraction of the price of some of the competitor's. Customer support is top notch. No silly restrictions on users or marketplace intagrations. The learning curve was also not as steep as some of the other platforms I tried out. Overall I cannot reccomend enough. This app has transformed our business ability to manage our inventory.

RKXtech
United States
2 months using the app
Edited September 26, 2019

The concept of the platform looks good; however, it has been the most difficult experience. I have been trying to manage the channels we list on.
1. The delay is an issue; i.e going from listing active to listing drafts.
a. this can take 5 to 15 seconds for each request.
2. Listing products has been an issue. The migration is not picking up the description for products you are trying to launch from the platform.
3. Customer service help is sending you to the knowledge base do it yourself links instead of fixing the issues.
In short, as I told them, this is the reason why you have one of the lowest ratings in your category. The platform is confusing, slow, and too much going on.
This is by far the worst multichannel platform to use. They gave me a two-month free trial to try them again. After three days, I am deleting this app.

The Art Gallery Shop NYC
United States
25 days using the app
May 20, 2019

I like this app because the customer support is reasonably easy to get ahold of, unlike Sellbrite where I had to do some digging to find a phone number. Initially the setup was hard to get used to because it takes a bit to get used to their lingo and workflow but once you're in it for a few weeks it starts to make sense. It's also about half the price if not less than sellbrite and a fraction of the cost of channel advisor which I got quoted at $1200/month. They also offer an additional free month once your initial trial ends. Hope this helps others.

Function Socks
United States
10 months using the app
August 1, 2016

Weeks into using this app and inventory still not syncing on any of my channels!!!!!! Paid the setup fee thinking it was something I did wrong. Contacted them more than once regarding this issue and it still doesn't work.

What value is this app when I have to manually update 4 sales channels all day long?

Its Totally Minis
United States
16 days using the app
Edited August 3, 2018

I don't like this App. It wasn't what I expected in the App. I am not happy with it. I am not happy with the so called customer service if you want to call it that. I called support for help and was shoved off after 15 minutes. This is horrible! Especially when when there is no first-call-resolution. I was lost within the call with no resolution or answer. So, after seven days I am trashing this App and cancelling it! Not signing up for it. It looked good though. I would not recommend this App.

Dwctek
United States
7 days using the app
October 30, 2018

Well!!, I did on-boarding call 15min then they supposed be send the instruction for setting up and others.
NO RESPONSE AT ALL

SaltTree
United States
6 days using the app
September 20, 2015

Such a hustle to make it work. I was hoping for an app able to automatically import the products, but it's so far from this.
The pricing is awesome, allowing you to start low and pay more as you grow.
However, this is like using a symbian phone in 2015. Sooo noooot user friendly.

Fire Cult
Romania
6 days using the app
Edited March 30, 2020

I think ecomdash is very powerful, and possibly the cheapest option(?) but here are some things I wish I knew before spending my time trying to make this work.

1. The website is incredibly slow, so when you have to do manual adjustments it takes several seconds to load the next page. I haven't experienced a website this slow in years.

2. Customer service really isn't all that helpful. Every issue I've contacted them about I either had to resolve on my own anyway or wasn't resolved, I have yet to receive any kind of helpful insight or suggestions on how to achieve any of my goals through ecomdash. All questions are answered directly without any attempt to help solve the actual problem.

3. Some of the tutorials and instructions are outdated and inaccurate. They've made significant terminology changes without any updates to their own tutorials, I've had to contact customer service just to figure out basic instructions for some actions.

I wish I had done more research before investing SO MUCH TIME into setting up this app.

Their silence in these reviews speaks volumes.

Mason Jar Merchant
Canada
3 months using the app
ecomdash replied March 31, 2020

Dear Marie,

Thanks for sharing your feedback. We’re sorry to hear you had such a frustrating experience, but really appreciate you bringing this issue to our attention. We’re currently working on revamping all tutorials, including videos, as we know that the UI has been continuously improved over the past year. These support guides and tutorials will be constantly updated over the next few months. As for the poor customer service, we’re so sorry to hear that you didn’t receive the assistance you need. We’re normally known for our exceptional customer experience, and we regret that we missed the mark.

Someone from our team will be contacting you shortly to learn more about this issue, along with the specific site load issues that you’re experiencing. We'd love to make things right if you give us another chance.

Edited April 13, 2016

The inventory numbers were all wrong, customer service not helpful, could never fix the problem, not willing to help, especially Staci.
And they charged me $50 for 4 hours of use. I had to pay for a product that doesnt work.....
Their price is low, but you get what you pay for , meaning a cheap product , cheap customer service.
I'd rather pay much more and have a professional service and an app that actually works.

Legend Archery
United States
4 days using the app