Ecomdash , 42 reviews

UPDATED - - - DO NOT SIGNUP FOR THIS SERVICE! Ecomdash, in the earlier review was amazing, worked super good. Then they were bought by web.com and services, support and the basic operations they were know for have all been ignored, to include customers. It appears they have no interest in fixing any issues like the ability to NOT be able to submit a new listing to Walmart and much much more. There used to be the ability for a 15 min call for help, now lucky to get a response in 2 days, then it's nothing but the same boilerplate response from previous weeks replies to open tickets. Their servers have also become SUPER SLOW, with 2-3 minutes waits just to login. Again, unless they fix these issues, STAY AWAY!

OLD REVIEW WHEN THEY WERE GOOD - - We have been using this for over a year and it's AWESOME! Able to track Shopify, Amazon, Esty and Ebay all from 1 interface and any issues are handled quickly. It is a little spendy but it has paid us in spades with other 5000 SKU lines it's a breeze. Starting another very small startup and looking at others ONLY because of the price but if you have high volume and lots of SKU's then this is for you. Oh, also people who say it runs slow either have a crap connection or are trying to load 200+ items when they work. Their servers are NOT slow.

Ecomdash has ceased working and syncing with Shopify and blames Shopify. Shopify just directs you back to Ecomdash since they are not affiliated with them and ecomdash has zero answers. They just show you a changelog with a success message...It is up to Ecomdash to correct this and they can't. Use another solution before you are in too deep.

BEWARE! Does not warrant a one star rating. Granted, customer support is polite when you text with them, but issues do NOT get resolved in a timely manner, even if they do get resolved. I have not had access to a purchase order in over two weeks. I keep getting told, "We're working on it." Seriously? What business can put things on hold for over two weeks? Today I was told that their customer support was restructured and NO PHONE SUPPORT is available. Not even to talk about billing issues. I made it clear that I did not authorize them to charge my credit card for the annual auto renewal, which is due, until this issue with the purchase order was resolved. Guess what? The $1,600+ charge hit my card today. They are quick on the draw with charging you, but lag in getting major issues resolved with their app. Stay far, far away. I am now looking for another inventory control app while figuring out how to get my money back that they confirmed would not be charged to my credit card. Shameful. I will also be addressing this directly with Shopify as they should not allow this app to be available through their app store. Update as of 12.08.2022: My inventory is a nightmare. Listings are not syncing across the channels. They request information, you furnish the information, and then they ask for more information. Seriously, it is never-ending.

“Free trial is just a bait, they start charging without giving any notice”

I have started a free trial with them, which gave me 2 months of free usage, and it required my credit card to activate it. During the trial period, maybe I used them for a few times and then left the portal. After several months when I checked my credit card, I realized that they have charged me for the past 6-8 months. I immediately contacted them for a refund, they refused it saying that it is against their policy. I tried all the ways possible to get my right, even finally their CEO called me, however he also didn’t help me, saying that if he helps me, he would have to do the same for others who has the same issue as me. And I told him that even million dollar companies or banks inform their users before charging them, and if something happens by mistake, they can help for customer satisfaction.

That was my experience with them, just to let others know it in advance before creating an ecomdash account.

The features listed on their website are misleading and can not be provided as outlined. Customer service is nothing short of terrible when help is needed the most.

The app is extremely slow - anytime you want to do anything be prepared to set aside plenty of time for screens to load, the majority of the time I spend in the app is waiting for things to load. Very confusing interface that needs to be revamped, looks like something from the 90s. Customer support doesn't do much besides create tickets, you don't get an answer on what happened. Even though it is an inexpensive app, you will be much happier spending a little more money elsewhere.

They only got a 1 star because there is no option for a negative star rating. DO NOT DOWNLOAD THIS APP OR SETUP AN ACCOUNT WITH THEM. If you still want to ignore the all caps warning, do not get any upgrades. You're likely to be double charged for the "one time charge." The app does not function. They are not able to resolve issues that would allow it to function. Every issue takes about a month to address. Forget about follow up. Getting a refund will be dragged out to the point where you can not file a dispute with your bank because of the charge dates. And, they will try to give you credit to apply towards using a system that does not work instead of a refund. Not really sure how they are still in the app store. 10/1/2021 after developer response: Customer service did not contact me. I contacted them after an extended period of no follow up to an open ticket. They passed me off to billing which took several exchanges, over a few days, to get a PARTIAL refund. They did not issue a full refund. Unless they plan on issuing a full refund for a service that never worked, my issue is not resolved. This includes being double billed for 1 additional module. You have my contact information since you were able to "discovery" where they contacted me before.

Update: 5 months later - basic functions they feature do not work like listing items to Ebay (queue pagination did not work), I'm STILL selling items that have 0 inventory in the feed files, etc. I had to sign up for Inkfrog & pay for BOTH these services b/c Ecom does not support what they feature as a sales point yet.

2 months later, still not updating NewEgg from Shopify correctly. Selling out of stock products the entire shopping season. Really hurts business credibility & finances. Stay FAR AWAY from this company.

Also: you can import all of your listing data (supposedly) from Shopify..yet it does not import the vendor/brand fields. So you have to do an bunch of extra work to push listings to Jet or Sears, b/c there is no field mapping options. Just baffling.

after 3 months nothing with finish yet the software is extremely slow so many problems and errors most of them will need to open a ticket to be solved and the live chat and phone costumer service people lack training

If you want to integrate Etsy and you use variations you will need to look elsewhere. Even though ecomdash says they work, they dont. DAYS with an open ticket and never got a resolution. This was a very technical issue but i could never get customer service out from between me and tech support. I know EXACTLY what the problem is after speaking to the development side of Etsy but ecomdash didnt seem to care. We put a ton of work into this conversion so we were really disappointed when this feature(that was advertised as working) didnt work. footnote: Its interesting that they reply to this review in just a couple of hours but an open support ticket takes days to get a reply........