The app is extremely slow - anytime you want to do anything be prepared to set aside plenty of time for screens to load, the majority of the time I spend in the app is waiting for things to load. Very confusing interface that needs to be revamped, looks like something from the 90s. Customer support doesn't do much besides create tickets, you don't get an answer on what happened. Even though it is an inexpensive app, you will be much happier spending a little more money elsewhere.
Thanks for sharing your experience with our app. We apologize that it didn’t meet your expectations. We’re typically known for our exceptional customer service and hate that we missed the mark. We’re working on revamping the user interface and support documentation. These changes should make it easier for online retailers like yourself to navigate and run their online business much more efficiently.
Someone from our team will be contacting you shortly to learn more about these issues. We'd love to make things right if you give us another chance.
Home Gym Bundle
The app is extremely slow anytime you navigate to "orders" or "products" etc. it can take up to a minute each time to load. I have run into several instances where a particular setting all of a sudden was enabled/disabled, causing interruptions in my order flow. They are always "investigating" these bugs but you never get a real answer on what happened. This has happened multiple times and has cost me a lot of time and headache - I highly recommend you STAY AWAY from this app.
Thanks for sharing your feedback. We’re sorry to hear that the app is running slow for you, but really appreciate you bringing this issue to our attention. We're always trying to improve our application to help online retailers run their business and hate that you dealt with these headaches.
Someone from our team will be contacting you shortly to learn more about this issue. We'd love to make things right if you give us another chance.
Kryptonite Character Store
Bad customer service. They are not trained good or they don't want to help you really. Also, I didn't use the app. I was trying to integrate channels. Their app didn't support my locations and i had to uninstall. Still, couldn't get my money back. I sent email, no answer.
The Art Gallery Shop NYC
The concept of the platform looks good; however, it has been the most difficult experience. I have been trying to manage the channels we list on.
1. The delay is an issue; i.e going from listing active to listing drafts.
a. this can take 5 to 15 seconds for each request.
2. Listing products has been an issue. The migration is not picking up the description for products you are trying to launch from the platform.
3. Customer service help is sending you to the knowledge base do it yourself links instead of fixing the issues.
In short, as I told them, this is the reason why you have one of the lowest ratings in your category. The platform is confusing, slow, and too much going on.
This is by far the worst multichannel platform to use. They gave me a two-month free trial to try them again. After three days, I am deleting this app.
Well!!, I did on-boarding call 15min then they supposed be send the instruction for setting up and others.
NO RESPONSE AT ALL
Even thou I uninstalled the app from my Shopify I was charged.
and now I only hope they refund me my amount.
“Free trial is just a bait, they start charging without giving any notice”
I have started a free trial with them, which gave me 2 months of free usage, and it required my credit card to activate it. During the trial period, maybe I used them for a few times and then left the portal. After several months when I checked my credit card, I realized that they have charged me for the past 6-8 months. I immediately contacted them for a refund, they refused it saying that it is against their policy. I tried all the ways possible to get my right, even finally their CEO called me, however he also didn’t help me, saying that if he helps me, he would have to do the same for others who has the same issue as me. And I told him that even million dollar companies or banks inform their users before charging them, and if something happens by mistake, they can help for customer satisfaction.
That was my experience with them, just to let others know it in advance before creating an ecomdash account.
I don't like this App. It wasn't what I expected in the App. I am not happy with it. I am not happy with the so called customer service if you want to call it that. I called support for help and was shoved off after 15 minutes. This is horrible! Especially when when there is no first-call-resolution. I was lost within the call with no resolution or answer. So, after seven days I am trashing this App and cancelling it! Not signing up for it. It looked good though. I would not recommend this App.
Looked promising but in the end they have a very limited number of API calls that they can tolerate that prevented us from being able to use it.
Even though they give you a "free trial" they require a credit card. MAKE SURE TO CANCEL IMMEDIATELY if this product is not for you. This is where their customer service breaks down tremendously.
If you do not formally cancel your account before the trial is up they charge you.
No problem, as soon as I saw the charge I contacted them to tell them (that they can see) we never used the account, just forgot to cancel and could they just make sure the account was cancelled and refund us. THEY REFUSED TO refund the charge. They said they had to keep the charge because of all the work that went into them pushing and pulling information. I explained many times over that they can plainly see that we did not upload or integrate with anything so we are paying for absolutely nothing.
They then told me that they billed in arrears, then told me they were billing me for the month that they gave me a free trial, then told me that they were billing me for March. After all this run around I explained that I had not used their service at all and that I had no intention of using it as it did not work for us..they still refused to refund our credit card. STAY CLEAR OF THESE GUYS...Great at the start and then once they have your money they let you down, WAY down. We went with SellerActive...much more customer focused and wonderfully priced.
Update: 5 months later - basic functions they feature do not work like listing items to Ebay (queue pagination did not work), I'm STILL selling items that have 0 inventory in the feed files, etc. I had to sign up for Inkfrog & pay for BOTH these services b/c Ecom does not support what they feature as a sales point yet.
2 months later, still not updating NewEgg from Shopify correctly. Selling out of stock products the entire shopping season. Really hurts business credibility & finances. Stay FAR AWAY from this company.
Also: you can import all of your listing data (supposedly) from Shopify..yet it does not import the vendor/brand fields. So you have to do an bunch of extra work to push listings to Jet or Sears, b/c there is no field mapping options. Just baffling.