HelpDesk for Ecommerce support

Name: HelpDesk for Ecommerce support
Brand: TEXT
Rating: 4.9 (2 reviews)

요금제: 월 $34부터. 무료 체험 이용 가능.
평점: 4.9 (2)
개발자: TEXT

HelpDesk: the easiest ticketing system for a team like yours

HelpDesk ticketing system to easily manage multiple communication channels and customer relations.

HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations.

Track customer insights using the shopping history in the ticket.
Automate ticket resolution with intuitive workflows and macros to save time.
Use AI to sum up lengthy tickets in seconds and refine the text to fit you.
Customize your message design to respond professionally and stay consistent.
Use solid yet simple collaboration features to solve more client cases together.

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

결제, LiveChat, Zapier, Salesforce, Slack, ChatBot

범주

지원 센터 , 워크플로 자동화

채널

이메일, 실시간 채팅, 챗봇, 소셜 미디어, 셀프서비스, 지원 센터, 연락처 양식, FAQ

워크플로 자동화

자동-응답, 응답 템플릿, AI 응답, AI 요약, 티켓 발행, 통합 받은 편지함, 자동-할당, 규칙 기반 트리거, 고객 불만 처리, 태그 지정, 스팸 탐지, 주문 추적, 사용자 지정 알림, 피드백 설문 조사, 멀티스토어, 분석, 보고서

자동화 작업

고객 세그먼트, 고객 태그, 이메일 응답, 반품 처리 중, 시간 기반, 주문 처리 중

맞춤 설정

API, 조건 논리, 사용자 지정 트리거, 템플릿, 데이터 자동 동기화, 예약된 작업, 사용자 지정 워크플로

요금제

Team

$34 /월

또는 연 $348 및 15% 할인

Paid users with admin or agent roles
Unlimited free viewers
5 teams
5 forwarding addresses
5 reply addresses
One custom domain

14일 무료 체험

Business

$59 /월

또는 연 $600 및 15% 할인

Paid users with admin or agent roles
Unlimited free viewers
100 teams
100 forwarding addresses
100 reply addresses
100 custom domains

14일 무료 체험

모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다. 모든 요금제 옵션 보기

리뷰 (2)

전체 평점

4.9

평점 수준당 개수

평점의 50%가 별 5개입니다
1
평점의 50%가 별 4개입니다
1
평점의 0%가 별 3개입니다
평점의 0%가 별 2개입니다
평점의 0%가 별 1개입니다

모든 리뷰

2024년 11월 7일

I'm super happy we went with HelpDesk for customer service! It makes handling emails and automation a literal breeze, and the tags, macros, and AI are so useful!!! The AI actually helps instead of being a pain — really top-notch!

Aylala

폴란드

앱 사용 기간 5분

2022년 2월 22일에 편집됨

Update: I was contacted by customer service and they have addressed my issues and I will remove this app and just stick to the LiveChat/HelpDesk integration I already have as I do not want to have to cancel my current service to start this app through Shopify as I will lose a year worth of communication with my customers. Worse customer service I have ever dealt with. Between this app and Live Chat if the support was as good as the product they would get 5 stars. I can't login or use my helpdesk and there is no help.

Coastal Gifts Inc

미국

앱 사용 기간 16일

답글 TEXT개 2022년 2월 21일

Thank you for bringing this to my notice -- you've been waiting way too long to hear back from our Support team. I can definitely imagine how disappointing that must have been. My colleagues are already working on getting your issue resolved.

Thank you for the nice words about the product. If you have any comments or feature suggestions they would be greatly appreciated -- you can always reach us at apps[at]livechat.com ^DZ