Automate your repetitive work
Cut resolution time and apply high-performance automation for your tasks. Take care of the complex tickets, and automation will do the rest.
Useful collaboration tools
Teamwork is the key to customer satisfaction. Use our smart and solid solutions that will make you successful in every case.
One place for all messages
Set up the HelpDesk email for your Shopify store. Centralize all your customer communication, and track your ticket's history.
Sobre HelpDesk for Ecommerce Support
HelpDesk for ecommerce support
Use a help desk to provide direct and instant customer support for your ecommerce visitors.
HelpDesk is here to assist you in organizing your customer service and support work so that you can achieve more with less effort. Reduce ticket resolution time, and boost your processes with automation.
One software for ecommerce customer communication
HelpDesk is designed for the omnichannel experience since many ecommerce customers have a flexible approach to communication. Streamline customer interactions from multiple channels into one shared inbox. With HelpDesk, you can manage messages from email, social media, live chat, contact forms, or other integrated solutions in one dashboard.
Create teams dedicated to specific tasks or other areas customers request. You can solve tickets faster with access to detailed customer communication and ticket history. Move between statuses and priorities to best reflect the state of your ticket.
Solve customer cases together
Every customer case and its successful resolution is your team's business. HelpDesk gives you the tools so that you can effectively share your work and responsibilities.
Rely on auto-assignment or delegate tickets yourself to the right agents in your team. Create and use tags to organize, manage, and route tickets. Communicate internally, and write private notes on tickets. Use “mentioning” to add an agent to the loop who specializes in customer cases and will handle it perfectly. You'll be better coordinated through collision detection, which will alert you if another agent is already working on the same ticket.
Automate repetitive operations
Working in ecommerce support is also about repetitive tasks. You can cut the support time by creating new automated workflows or by using workflow templates. They'll do a part of your work in the background to make every day more productive.
Customer data and insights for the taking
Active use of HelpDesk can bring you benefits that include extensive reports and statistics. Verify reports, make findings, and bring changes to your daily work. It'll lead you to even better customer service in your ecommerce store.
Our product is security oriented and provides protection mechanisms like a 256-bit SSL secure connection, built-in antispam protection, an audit log, or with logging in with Google. Your ecommerce customer data is fully secure in HelpDesk.
Many valuable integrations
Integrate HelpDesk with your solutions for live communication, sales, automation, or customer relationship management. It'll make your ecommerce even more powerful.
Our team is here for you and will support you all day and all night.
Preço Avaliação gratuita de 14 dias
Unlimited ticket history
Everything from Starter
* Todas as cobranças são faturadas em dólar norte-americano (USD). As cobranças recorrentes, inclusive as baseadas em uso ou mensais, são faturadas a cada 30 dias.