配图图库
HelpDesk 工单系统，轻松管理多个沟通渠道和客户关系。
HelpDesk 将所有电子邮件、网站表单、聊天等集中到一个安全的收件箱中，最大限度地提高支持质量。自动化和 AI 允许快速的多渠道响应，确保没有人被忽视。HelpDesk 无缝集成您喜欢的应用程序，完美融入现有流程。高级团队合作功能改善工作组织并影响响应时间。访问客户购买历史记录，让您个性化响应、建立信任并促进长期关系。
- 使用工单中的购物历史记录跟踪客户洞察。
- 使用直观的工作流程和宏自动解决工单，节省时间。
- 使用 AI 在几秒钟内总结冗长的工单，并优化文本以适应您。
- 自定义您的消息设计，以专业响应并保持一致性。
- 使用坚固而简单的协作功能，共同解决更多客户案例。
包含自动翻译的文本
渠道
工作流程自动化
自动化任务
自定义
I'm super happy we went with HelpDesk for customer service! It makes handling emails and automation a literal breeze, and the tags, macros, and AI are so useful!!! The AI actually helps instead of being a pain — really top-notch!
Update: I was contacted by customer service and they have addressed my issues and I will remove this app and just stick to the LiveChat/HelpDesk integration I already have as I do not want to have to cancel my current service to start this app through Shopify as I will lose a year worth of communication with my customers. Worse customer service I have ever dealt with. Between this app and Live Chat if the support was as good as the product they would get 5 stars. I can't login or use my helpdesk and there is no help.
Thank you for bringing this to my notice -- you've been waiting way too long to hear back from our Support team. I can definitely imagine how disappointing that must have been. My colleagues are already working on getting your issue resolved.
Thank you for the nice words about the product. If you have any comments or feature suggestions they would be greatly appreciated -- you can always reach us at apps[at]livechat.com ^DZ
支持
TEXT 可以回答您关于 HelpDesk for Ecommerce support 的任何问题。
数据访问
这个应用需要获得以下数据的访问权限，才能在您的商店中运行。 如需了解原因，请查阅开发人员的 隐私政策。
查看个人数据:
客户, 店主
-
客户
姓名, 邮箱, 电话号码, 真实地址, 地理位置, IP 地址, 浏览器和操作系统
-
店主
姓名, 邮箱, 电话号码, 真实地址
查看商店数据:
客户, 产品, 订单
-
查看客户
客户数据
-
查看产品
产品 or 产品系列
-
查看订单
过去 60 天所有订单的详细信息
更多此类应用
