EComposer Landing Page Builder
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The app its self is pretty frustrating to use. Its not very intuitive, its more techy and takes alot of frustrating time to execute very simple things. It could be designed better.
Thank god for their amazing support though, small things i was able to get assistance with Eric was very helpful and made the tweeks i needed to complete my project.
Hi Shaundra,
This is Anna, Customer Success Manager at EComposer. I hope you're doing well.
First of all, I am truly sorry for your experience which I understand that does not meet your expectations. If possible, I hope you could take a few minutes to share us more about your feedback about the app so we can improve it and we will be very grateful to you.
Again, I am sorry for what happened. I hope for your kind understanding and giving us more space to get better.
Warm Regards,
Anna
Could improve more
EComposer Review
Ich habe den EComposer für unsere Website verwendet und möchte einige wichtige Punkte teilen, die sowohl positive als auch negative Aspekte betreffen.
Negative Aspekte:
1. Support-Organisation: Der Support muss dringend besser organisiert werden. Derzeit herrscht Chaos, was die Lösung von Problemen erschwert.
2. Website-Leistung: Der Builder hat die Leistung unserer Website massiv beeinträchtigt. Selbst ein professionelles Performance-Update hat die Gesamtleistung nur minimal verbessert.
3. Preisgestaltung des Pro-Plans: Der Pro-Plan ist im Vergleich zu den gebotenen Leistungen überteuert. Es ist unfair, dass man diesen Plan kaufen muss, um vollständige Übersetzungen inklusive Bilder und anderen Visuals zu erhalten.
4. Reaktion auf Feedback: Obwohl ich im Vorfeld nach einem angepassten Angebot gefragt hatte, wurde mir dieses erst nach einer schlechten, aber ehrlichen Bewertung angeboten.
5. Stabilität der App: Die App stürzt immer wieder ab, was die Nutzung sehr frustrierend macht.
Positive Aspekte:
1. Designmöglichkeiten: Es gibt viele Designmöglichkeiten, die eine hohe Freiheit bei der Gestaltung der Website bieten.
2. Drittanbieter-Embeds: Diese Funktion ist sehr hilfreich und erweitert die Möglichkeiten der Website-Gestaltung erheblich.
3. Support-Antwortzeiten: Der Support antwortet schnell, was zumindest bei akuten Problemen hilfreich ist.
Zusammengefasst bietet EComposer einige nützliche Funktionen und Designfreiheiten, jedoch muss insbesondere die Leistung, Stabilität und Support-Organisation dringend verbessert werden. Die Preisgestaltung sollte zudem fairer gestaltet werden, um den tatsächlichen Nutzen widerzuspiegeln.
Hi there,
This is Maria, Customer Account Manager at EComposer. First of all, I am so sorry for your experiences with us.
We can see the translation problem for images from your case, and we will soon integrate with translation app partners to resolve this. Second, if you're looking for a tailored plan that matches your needs more than the fixed limits on our current plans, we can totally assist you with this.
Our team sent you follow-up emails; kindly check them so that we can help to correct your experiences and fulfill your requirements ASAP.
Best regards,
Maria
i love this app but sometimes the pictures disappear on my site and i have to go into the app to reselect the photo and publish it again for the photos to appear on my site and its really annoying i wish i could get the photos to stay
Hi there,
This is Anna, Customer Success Manager at EComposer.
First of all, I am truly sorry for your experiences with our app. Regarding the photo disappearing, we've tried to reproduce it but cannot from our end. We need your help to check the issue further. It likely relates to your browser or device, so we hope for your cooperation.
We sent follow-up emails, kindly check it and let us continue to assist you using EComposer.
Best regards,
Anna
Sometimes customer support is offline and unavailable, but when they are available they are friendly and helpful. However, the app itself if often fickle and finicky. While support agents are helpful and professional too often there is a breakdown in communication or a misunderstanding of what is actually needed. Often the assistance provided results in undesired changes in my landing page design that require multiple attempts to correct what was incorrectly executed. This has caused lost time, many redos, and frustration on my end as the user of this app. I'd like to recommend it, but unsure that I would.
Hi there,
This is Rainy, Customer Success Manager at EComposer. First of all, thank you so much for your review. And I am truly sorry for your past experience.
There are several things I would to clarify:
1. Customer support is not available sometimes. Actually we're aware of this delay response due to the thin resources of customer support at the time you connected us. And we are putting more people in that shift to ensure no more wait.
2. Misunderstanding your question: I did review this mistake (one CS agent sent you the wrong document while actually you asked for another thing) with the whole team and we will make sure to read it carefully before giving assistance.
3. Other issues like copy color code, adding date of birth field on contact form, etc. we've contacted you to guide the solution.
Kindly give us another chance to improve these. I hope you will have a better experience now.
If you need further assistance, freely free to contact us anytime.
Best,
Rainy
It has some bugs. The support team tries to fix them and mostly could always do it, although it takes some days. Overall OK.
Hi there,
This is Anna, Customer Success Manager at EComposer.
First of all, I am truly sorry for your experiences with our app. We immediately double-checked all the issues you mentioned in your chat and there are some updates I would love to tell you:
- About the undo error, we tried but could not reproduce the issue from our end. So I really appreciate it if you can send us more details such as filming how you got it.
- As for the dynamic content display, our development team handled it now and you can check it again.
- Regarding the guide CS sent you was not helpful, we also had a meeting with our team yesterday and made sure they put more effort into guiding you step by step or sending video guide will be better.
We sent follow-up emails to update you in detail, kindly check it and let us continue to assist you using EComposer.
Best regards,
Anna
It has it's limitations in features and designs and some of the english text on buttons or 'out of stock' notifications isn't grammatically correct. You have to go through a lot of the automatic labels such as the 'sold out' labels as the English is wrong.
Pretty buggy overall. Templates will not apply to pages or apply to the wrong ones. It seems we're always having to fix ecomposer issues.
But, customer service is usually available and helpful. So, if something isn't working, they're there to help. But there is often something wrong.
Hello there,
Thank you so much for taking the time to write a review. We are also sorry to hear that our app was not able to meet your expectations.
We had double-checked the labels and haven't found the issues reported. We really need your help to make it clear where to correct the labels.
We have sent you a follow-up email to assist you on this. Thank you for bringing this to our attention and waiting to hear from you!
Gratefully yours,
ECompser team
I couldn't use the Video Background feature that they have available. I had to switch back to another Store
Hi there,
This is Anna, Customer Success Manager at EComposer.
First of all, I am truly sorry for your experiences with our app. Regarding the video background, the app can assist you add that, no worries.
We sent you follow-up email, kindly check it and let us continue to assist you using EComposer.
Best regards,
Anna
It works great, they have many designs for different landing pages, have many blocks you can choose from to customize your page with. But the only part I didn't like was how slow it made my store. Mia was also a great help!
Hello there,
Thank you so much for taking the time to write a review. We are also sorry to hear that our app was not able to meet your expectations about speed.
Actually, website speed is affected by many things's we would love to check it further for you to find the cause of issue. Since EComposer is optimized for standard codes & implemented with lazy loading, we believe that it will not affect your site speed much.
We have sent you a follow-up email to assist you on this. Thank you for bringing this to our attention and waiting to hear from you!
Gratefully yours,
ECompser team
EComposer has some great templates and their pricing plans fit us perfectly - much better than most other page builders. Sadly we cannot continue using this due to us experiencing issues as the application appears to be causing our computers to run slowly when using the Editor. Strangely, other users don't seem to have this issue. The customer support has been very good, they are very responsive.
Hi there,
This is Anna from EComposer support. I am truly sorry for your experience with our app. Regarding it, we have doubled check it carefully from our end and the app works normally.
That's why we really need your help to allow us to check it further on your computer. The technical team has diagnosed that you might have installed too many extensions on your browsers, which makes it heavy to load.
I am sending follow up email to you so that we can have another chance to figure this out together.
Hope to hear back from you soon!
Best regards,
Anna