EComposer Landing Page Builder

EComposer Landing Page Builder

Avis (4 718)

Note globale
4,9
Nombre d’avis par note
  • 97 % des avis sont des avis à 5 étoiles
  • 2 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 0 % des avis sont des avis à 1 étoiles
Modifié le 14 novembre 2023

I am updating my rating to 4-star from 2. Here is why:
Previously I was unhappy about the experience I got from this app and made my review 2-star. However I didn't quit using it since its features were quite well. After then the executives and customer support team had contacted with me and supported me to create my own landing pages with ease.

Anytime I face with an issue (and it is couple of times per day) they helped me, solved my issue and showed how to do it later. They were quite positive and helpful. The technical features are already good, but one should know the limitations.  Thus I created couple of pages, tested and published them.

I highly recommend using this app. And now, why it isn't 5-star? Well, I need more time to rate it again. 5-star means perfect, and I really need to know if it is so.

--- my old rating was 2-star --
Quite a challenging experience for me.

1. The templates are impressive.
2. User-friendly interface with full control over details.
3. Caution! The undo feature is disabled once you save, costing me two hours of work.
4. All visuals are copyrighted, which I learned the hard way. Using your own images significantly delays publishing.
5. Some images are labeled "preview only," which actually applies to all images, even background gradients. Essentially, you're working with a blank canvas.
6. The preview looks great, but issues arise only after publishing. Don't trust it.
7. Customer service is hit or miss, and not particularly eager to resolve issues.

I'd honestly rate it a 1, but given that many 5 and 1-star reviews seem fake, I'm giving it a 2 for authenticity.

studiomoien.com
Luxembourg
22 jours d’utilisation de l’application
EComposer a répondu 1 novembre 2023

Hi there,

This is Rainy, Customer Success Manager at EComposer.
Thank you for your insightful feedback & I am truly sorry for your experience.
I would love to clarify some points as follows:

3. The undo/redo is disabled after you publish your page to optimize the editor efficiency and speed. We design the Revision history function so you can just go there and revert your old version if you want. So it is the alternative for undo/redo.

4 + 5 + 6. All of these issues are related to images in our templates that are not able to be used in your live site. We've updated this, which allows you to use almost images from prebuilt templates except related product images, which you normally need to change to yours.

7. Customer support is delaying a bit at the time you reached out. We're aware of this issue and is putting more people at that shift to make sure users no need to wait.

I am really sorry for your past experience and thank you again for staying with us.
I hope you will have better experience from now.

Best regards,
Rainy

6 juillet 2023

I have a very good experience with this app specially your customer services is very excellent olivia guides me very well and clear myall points

My Trendy Trends
États-Unis
22 jours d’utilisation de l’application
9 août 2023

Overall the app and support team are great. As with any landing page builder there are quirks to using it. There is definitely a learning curve for figuring out where all of the settings are located. But compared to others I have used, it works more reliably overall.

There are still some annoyances, such as it being impossible to select certain elements by clicking inside of them due to their menu overlapping with the menu of other elements instead of displaying the element menu of the one I clicked. The workaround is to use the navigator view to find the element and select it to edit from that view. Not a huge deal and not atypical of drag and drop editors, but annoying nevertheless.

The more frustrating thing I ran into was being told that my landing page exceeded Shopify's built-in template limit AFTER building it and going to publish it, without any indication as to which components were making the landing page too large. I asked support and they suggested removing svgs. I did this and then I was able to publish the landing page. Great that the problem was solved in this case, but it was still quite frustrating having no idea what was making the page too large, and I jumped through many hoops ahead of support's suggestion such as deleting multiple sections and it still wasn't working. And I suspect I will run into this issue again in the future and they need to somehow show you which sections generate the most code to avoid this problem in the first place. Maybe they could show you a running estimate of how large the template file will be as you are building it or something along those lines.

I like the individual control over desktop, tablet, and mobile views, including showing and hiding individual elements or changing the specific padding or margins, animations, etc. for each version of the site.

Support is for the most part pretty responsive and goes out of their way to make the changes requested or show screen recordings describing what I need to do. This level of support is not typical and is much appreciated. However I did run into one issue where they assured me that the theme helper could not have affected the rest of my theme when it provably did. So be careful when you first enable the app and the accompanying theme helper. It broke our product pages on mobile. However, their team was willing to help debug this once I showed them it was in fact an issue. I was able to resolve it before they could though in this case.

All these caveats aside, the templates and elements look and work great, and they load fast. Support is responsive and helpful (Jennie is the best!). And the price is more reasonable than the competitors.

Nourishe
États-Unis
22 jours d’utilisation de l’application
29 août 2023

Really great app if you want to create microsites on your shopify website, it can fill in the gaps of Shopify's own page builder, which falls flat to be honest.
A bit limited capabilities, but the incredible support makes up for it, they really are there 24/7 to help.

OnSize
Hongrie
17 jours d’utilisation de l’application
26 octobre 2023

Snabb support men lite svårt att hitta bland alla val.

Helena Broander Konst & Terapi
Suède
14 jours d’utilisation de l’application
Modifié le 31 décembre 2022

At first the support was Fantastic, quick and verry competent.
I recommend these guys, but the quality in the support is up and down, make sure you get one of the good ones. The app has a nice price tag.

After a day or two, the support was slower and slower. A few times the support person just stopped communicating with me. They just left.

One time the support helped me with a thing and deleted everything that i had worked on for 4 days!! The comment was something like, "Next time, make sure you save before asking us to help you". This was scary, lucky you can go back in time to reload old versions.

The without a doubt best consultant is Jennie, super competent and friendly.

There wear several things that the app doesn't do, for example, you can't add a top menu. I needed a 3 step function to chose product that they could not get to work.

Make sure you check the mobile version of your page. Mine was really ugly with formats that was really bad. They told me that they need to escalate it to the developers. Strange, since I only use their on built in functions.

Söner by Sweden
Suède
11 jours d’utilisation de l’application
EComposer a répondu 28 décembre 2022

Thank you for your review and on behalf of EComposer, I truly apologize for your experience since it was not smooth as you expected. We tried to cover 24/7 support even on new year's days but the support team will be thinner than on normal days.
I really hope for your understanding!

For the functions you request, our team has noted back and please rest assured that we will take a look on it soon.

Wish you all the best on this new year and we hope to serve you better next time. :)

Best,
Maria - EComposer Customer Success Manager

8 septembre 2022

C'est une bonne application pour effectuer des landing pages. Il y a quelque bug mais le sav est trés réactif

CLOUD VAPOR
France
9 jours d’utilisation de l’application
15 août 2023

The support staff responded quickly.Thank you for kindly support.
It would be nice to have more customizable display of lightbox content.

H+HELIOTROPE
Japon
3 jours d’utilisation de l’application
2 novembre 2023

I like the way you can create a better website that with the basic shopify tools. you can also receive help from a specialist, I personally reccomend Andy given how well and fast he handled my questions.

StellarTrends
Italie
1 jour d’utilisation de l’application
Modifié le 20 octobre 2022

Very good page building tool. We found it very easy to work with the tool and found the adaptation to spotify seamless. Maxine was very helpful. No headaches at all.

AirXpansion Paragliding
États-Unis
Environ 23 heures d’utilisation de l’application
EComposer a répondu 20 octobre 2022

Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.