EComposer Landing Page Builder , 리뷰 3,421개
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Too many glitches happened. Not easy to use. And the drag and drop function is awful.
Tried using their support team, who couldn't help at all. And every time I had to start with a new support person from the start, for the same issue
Hi there,
This is Maria, Customer Support Manager at EComposer.
Thank you so much for your feedback & I would like to send you my deepest apologies for your experience with us.
There're a couple of issues that I've seen on your chats with our support agents. We tried our best to reproduce them from our end but have not succeeded yet. We really hope for your help so that we can detect the causes directly on your devices/browsers.
Follow up emails were sent to you, kindly give us a another chance to assist you better.
Thank you so much,
Maria
I had an issue with my theme translations so I reached out to Maestro.
The told me the app added over 3000 lines of keys, this is why I could not change the theme texts anymore.
Reaching out to ecomposer to ask what i can do I received a link as answer, well, the problem was created by them, so i asked again.
2 days later without any permission!!! the removed the key setting.
Since then my online shop is messed up, and I have the translation key errors everywhere.
today they told me alls is fixed proudly referring to my other store, which did not have any problems.
the original problem is still there, this is going on for one week now.
The lack of awareness and concentration is disappointing.
Hi Nicole,
This is Maria - Customer Sucess Manager at EComposer.
First of all, I am deeply sorry for your experiences with EComposer currently.
I've investigated your issue and found the problem as well as a solution. Due to the volume of content of your pages, the "Sell in multiple languages" default option in Shopify caused a translation error. Anna from our team disabled it without consulting, causing incomplete republishing and persistent translation errors. We apologize for the oversight and are committed to rectifying the remaining issues promptly to ensure your platform operates seamlessly.
Please keep in touch, and we will help you sort everything out. I hope for your understanding and collaboration. Kindly check our follow up email and update us.
Best regards,
Maria
poor experience so far. contacted customer service 1st and did not recieve a response of any use. then 8 days later after waiting for a response i reached out again but it wasn't helpful at all. I am led to believe that you cannot use ecomposer for lead generation as apparently you cant use a shopify form or tag the form in anyway to know where the sign ups came from - incredibly disappointed especially after 8+ days of patience.
Hi there,
This is Anna - Customer Success Manager at EComposer.
First of all, I am truly sorry for your experience with us. I totally understand your frustration in this case.
After reviewing your chats with our support agent, unfortunately, we can't find your initial issue report - this is the problem with the chat tool, and we're working with them to sort it out. Again I am sorry for any delay on our response.
Regarding the issue you mentioned: You want to tag contacts collected via the form. This actually could be done using unique labels & our team has reached out to guide you how to do it shortly.
I hope you can give us another chance to assist your page building journey.
Looking for your response soon.
Best regards,
Anna