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2024년 2월 16일

While the staff are quick to respond and do their best to try and address issues. I am have so many glitches lately from:
- Blog not taking my formatting and just leaving everything the same size and font.
- A custom page constantly dropping content from a second. I have recreated at least a dozen times now and it keeps disappearing.

It's so frustrating and I have wasted so much time redoing the same damn thing, over and over again.

Rebellious Unicorns
캐나다
답글 EComposer개 2024년 2월 19일

Hi there,

This is Maria, Customer Success Manager at EComposer. Thank you for your feedback. First, I truly apologize for your experience with the app.

We did send you follow-up emails to help double-check the issues and sort them out as soon as possible. Hope for your cooperation so that we can assist you in time.

Best regards,
Maria

2023년 10월 11일

Misleading to say that on the Free plan you can publish '3 Live Pages' with 'All Elements' - when in truth simple things like custom fonts are a paid feature. I only found out after investing time learning the UI and feel it's been a waste of time.

Pixie Wing
뉴질랜드
앱 사용 기간 10분
답글 EComposer개 2023년 10월 19일

Hi there,

This is Anna, Customer Support Manager at EComposer. Firstly, I am really sorry for the experience you've gone through. To make it clear, we allow all Google fonts on Free plan and Custom font on any paid plan. This is clearly stated in our pricing table here: https://ecomposer.io/pages/pricing

I can relate to your feeling that you may just want to have a couple of pages with custom fonts and not ready to pay. We will consider to open Custom font in free plan in the near time.

Once again, I hope you can give it a try and we're happy to help if the feature is really crucial for you. Our team reached you via email, kindly check it so that we can assist you better.

Best regards,
Anna