Classificação geral
5
Número por nível de avaliação
  • 98% das avaliações são de 5 estrelas
  • 2% das avaliações são de 4 estrelas
  • 0% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 0% das avaliações são de 1 estrelas
Data de edição: 13 de dezembro de 2023

It has some bugs. The support team tries to fix them and mostly could always do it, although it takes some days. Overall OK.

Leeri
Reino Unido
15 dias usando o app
EComposer deixou uma resposta 5 de dezembro de 2023

Hi there,

This is Anna, Customer Success Manager at EComposer.
First of all, I am truly sorry for your experiences with our app. We immediately double-checked all the issues you mentioned in your chat and there are some updates I would love to tell you:

- About the undo error, we tried but could not reproduce the issue from our end. So I really appreciate it if you can send us more details such as filming how you got it.
- As for the dynamic content display, our development team handled it now and you can check it again.
- Regarding the guide CS sent you was not helpful, we also had a meeting with our team yesterday and made sure they put more effort into guiding you step by step or sending video guide will be better.

We sent follow-up emails to update you in detail, kindly check it and let us continue to assist you using EComposer.

Best regards,
Anna

24 de outubro de 2023

Sometimes customer support is offline and unavailable, but when they are available they are friendly and helpful. However, the app itself if often fickle and finicky. While support agents are helpful and professional too often there is a breakdown in communication or a misunderstanding of what is actually needed. Often the assistance provided results in undesired changes in my landing page design that require multiple attempts to correct what was incorrectly executed. This has caused lost time, many redos, and frustration on my end as the user of this app. I'd like to recommend it, but unsure that I would.

Suzette D. Harrison Books
Estados Unidos
13 dias usando o app
EComposer deixou uma resposta 1 de novembro de 2023

Hi there,

This is Rainy, Customer Success Manager at EComposer. First of all, thank you so much for your review. And I am truly sorry for your past experience.

There are several things I would to clarify:
1. Customer support is not available sometimes. Actually we're aware of this delay response due to the thin resources of customer support at the time you connected us. And we are putting more people in that shift to ensure no more wait.
2. Misunderstanding your question: I did review this mistake (one CS agent sent you the wrong document while actually you asked for another thing) with the whole team and we will make sure to read it carefully before giving assistance.
3. Other issues like copy color code, adding date of birth field on contact form, etc. we've contacted you to guide the solution.

Kindly give us another chance to improve these. I hope you will have a better experience now.

If you need further assistance, freely free to contact us anytime.

Best,
Rainy

Data de edição: 13 de março de 2024

This application appears to be very 'resource heavy'; causing our computers to become slow. It requires a lot of resource memory when using the Editor.

Their pricing plans fit us perfectly and suits us better than most others applications that are available. Sadly we cannot continue with this application due to the resource issue. It's a shame because they do have some decent templates.

Customer support for us has been very good, very responsive and polite.

WONDERCRAFT LTD
Reino Unido
1 de dezembro de 2022

In theory it should be a great app, because it lets you customise your store completely and has lots of great templates BUT it is so fiddly and time consuming not to mention the amount of times I have had to completely restart because it started doing its own thing. Also the scroll down bars are tiny and annoying. Yeh not for me if they fixed those things so it was easier then I'd go back to it but for right now it's a no

Broken Dolls Club
Reino Unido
11 dias usando o app
EComposer deixou uma resposta 1 de dezembro de 2022

Hello there,

Thank you so much for taking the time to write a review. We are sorry to hear that our app was not able to meet your expectations. Customer satisfaction is our number one priority and we’d like to speak to you more about this issue with you.

1. Because the app is very flexible so it contains a lot of options to be responsive in all circumstances. I would love to hear more about which step you stuck in. Our support agent is available 24/7 for help.

2. Also "the scroll-down bars are tiny and annoying" => I am not sure what device you used while opening the editor but an important note is the editor
works best on laptop/desktop. It's not possible to drag/drop elements using ipad/phone.

I appreciate to hear more feedback from you. From that we will be able to improve our product by quickly and efficiently resolving the issues that you faced.

Again thank you for bringing this to our attention and waiting to hear from you!

Gratefully yours,
ECompser team