Recensioner (3 770)

Helhetsomdöme
5
Antal per omdömesnivå
  • 98 % av omdömena har 5 stjärnor
  • 2 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 0 % av omdömena har 1 stjärnor
31 juli 2023

I have received quick support through the chat, and the answer was very efficient. Still building, but finding it fairly intuitive. Thank you :)

verandacollection
Kanada
6 månader användning av appen
6 augusti 2023

+ The Team of EComposer, especially Olivia, Susan, and Jennie, the girls always provide an exceptional support, prompt and detailed responses to my inquiries, demonstrating their knowledge and professionalism. Their friendly demeanor and patience make interacting with them a pleasure. They could go the extra mile by offering helpful suggestions and solutions. I highly appreciate their dedication to ensuring a positive user experience. They truly exemplify excellent customer service.

+ Cool features without coding that look super professional. I haven't seen so many features in any other Shopify Theme. You can add your custom code, which is also beneficial for developers.

- However, I found it much more time-consuming to create a page in the EComposer app compared to my Shopify Theme. This was mostly due to the manual selection of fonts for each of my text sections and the need for space adjustments. Often, you have to manually select the font for every version to avoid mixing it up. Sometimes, the fonts get mixed up with the Shopify Theme ones, requiring a double-check of every single piece of text and heading for each version. Spacing often does not apply automatically for sections with tabs, resulting in initially different default spacing. Moving objects using the Offset X, Y, Z feature is also challenging; even slight adjustments can cause them to go far away, necessitating going back or guessing the correct values.

All in all, I would definitely recommend it for advanced users or those who have the time and interest to explore app-related things with the highly supportive online team. Alternatively, if you want to create something more or less simple and you are not a perfectionist like me, it is definitely worth exploring.

Nevertheless, the result justifies the investment of time and effort. Engaging with the team is consistently pleasant, and I often reach out to them with the strong sense that we are working together as one team.

The Lovely Whiskers
Kina
3 månader användning av appen
11 december 2023

I was genuinely surprised by Jades speedy reply and also the efficiency in fixing my issue! I can't wait to explore more with this app, and I have confidence in the support team if I ever need help in the future :)

Solutions4Health_AU
Australien
6 dagar användning av appen
31 oktober 2023

MIa from the team has has proved exelent support every step of the way, i highly reccomend this app!

Grumpy Monkey Official
Storbritannien
9 månader användning av appen
23 juli 2023

Got amazing support from Jade. She went over and beyond to support me on a widget for my store. She worked quickly and the solution was exactly what I needed.

Annie's Freeze Dried Treats
USA
2 månader användning av appen
Redigerat 14 november 2023

I am updating my rating to 4-star from 2. Here is why:
Previously I was unhappy about the experience I got from this app and made my review 2-star. However I didn't quit using it since its features were quite well. After then the executives and customer support team had contacted with me and supported me to create my own landing pages with ease.

Anytime I face with an issue (and it is couple of times per day) they helped me, solved my issue and showed how to do it later. They were quite positive and helpful. The technical features are already good, but one should know the limitations.  Thus I created couple of pages, tested and published them.

I highly recommend using this app. And now, why it isn't 5-star? Well, I need more time to rate it again. 5-star means perfect, and I really need to know if it is so.

--- my old rating was 2-star --
Quite a challenging experience for me.

1. The templates are impressive.
2. User-friendly interface with full control over details.
3. Caution! The undo feature is disabled once you save, costing me two hours of work.
4. All visuals are copyrighted, which I learned the hard way. Using your own images significantly delays publishing.
5. Some images are labeled "preview only," which actually applies to all images, even background gradients. Essentially, you're working with a blank canvas.
6. The preview looks great, but issues arise only after publishing. Don't trust it.
7. Customer service is hit or miss, and not particularly eager to resolve issues.

I'd honestly rate it a 1, but given that many 5 and 1-star reviews seem fake, I'm giving it a 2 for authenticity.

studiomoien.com
Luxemburg
22 dagar användning av appen
EComposer svarade 1 november 2023

Hi there,

This is Rainy, Customer Success Manager at EComposer.
Thank you for your insightful feedback & I am truly sorry for your experience.
I would love to clarify some points as follows:

3. The undo/redo is disabled after you publish your page to optimize the editor efficiency and speed. We design the Revision history function so you can just go there and revert your old version if you want. So it is the alternative for undo/redo.

4 + 5 + 6. All of these issues are related to images in our templates that are not able to be used in your live site. We've updated this, which allows you to use almost images from prebuilt templates except related product images, which you normally need to change to yours.

7. Customer support is delaying a bit at the time you reached out. We're aware of this issue and is putting more people at that shift to make sure users no need to wait.

I am really sorry for your past experience and thank you again for staying with us.
I hope you will have better experience from now.

Best regards,
Rainy

2 augusti 2023

I'm thrilled with the page builder's functionality and the incredible support from Anna. The builder's user-friendly interface and customization options helped me create stunning web pages effortlessly. When I encountered a technical issue, Anna from chat support was knowledgeable and patient, guiding me until it was resolved. Thanks to the page builder and Anna's exceptional support, I now have a powerful tool to create captivating websites. Highly recommended!

My Store
Indien
2 månader användning av appen
2 januari 2024

Been using it for the last couple of days and everything has been great so far! Customer support was way quicker and easier than I could've expected, got a response and my problem fixed within 15 minutes.

Chella
Kanada
Ungefär 3 timmar användning av appen
9 juli 2023

very simple and seriously you can make your site much better with a lot of free themes, customer service is already very helpful, I recommend this application

Mizzywear
Storbritannien
Ungefär 2 månader användning av appen
11 oktober 2023

number one app for building a website. simple, fast and transparent, you have everything you need. the customer care team is fast, reliable and always available. thanks to Mia and Olivia

RAREE
Italien
Ungefär 2 månader användning av appen