Recensioner (3 700)

Antal per omdömesnivå
  • 98 % av omdömena har 5 stjärnor
  • 2 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 0 % av omdömena har 1 stjärnor
25 april 2024

Too many glitches happened. Not easy to use. And the drag and drop function is awful.

Tried using their support team, who couldn't help at all. And every time I had to start with a new support person from the start, for the same issue

8 månader användning av appen
EComposer svarade 2 maj 2024

Hi there,

This is Maria, Customer Support Manager at EComposer.
Thank you so much for your feedback & I would like to send you my deepest apologies for your experience with us.

There're a couple of issues that I've seen on your chats with our support agents. We tried our best to reproduce them from our end but have not succeeded yet. We really hope for your help so that we can detect the causes directly on your devices/browsers.

Follow up emails were sent to you, kindly give us a another chance to assist you better.

Thank you so much,

9 maj 2024

There is no Chinese option, thus making it difficult for me to use it.

14 minuter användning av appen
EComposer svarade 14 maj 2024

Hi there,

This is Anna - Customer Success Manager at EComposer.

Thank you so much for your feedback. We're developing a multi-language function for EComposer & Chinese is on our roadmap, too. I hope to have you back at EComposer so that we can assist you using it at the moment while waiting for the new language to be available.

I really hope for your kind patience and understanding. Kindly check our follow up email.

Best regards,

Redigerat 17 mars 2024

I had an issue with my theme translations so I reached out to Maestro.
The told me the app added over 3000 lines of keys, this is why I could not change the theme texts anymore.
Reaching out to ecomposer to ask what i can do I received a link as answer, well, the problem was created by them, so i asked again.

2 days later without any permission!!! the removed the key setting.
Since then my online shop is messed up, and I have the translation key errors everywhere.

today they told me alls is fixed proudly referring to my other store, which did not have any problems.
the original problem is still there, this is going on for one week now.

The lack of awareness and concentration is disappointing.

Hongkong SAR
Ungefär ett år användning av appen
EComposer svarade 8 juli 2023

Hi Nicole,

This is Maria - Customer Sucess Manager at EComposer.

First of all, I am deeply sorry for your experiences with EComposer currently.

I've investigated your issue and found the problem as well as a solution. Due to the volume of content of your pages, the "Sell in multiple languages" default option in Shopify caused a translation error. Anna from our team disabled it without consulting, causing incomplete republishing and persistent translation errors. We apologize for the oversight and are committed to rectifying the remaining issues promptly to ensure your platform operates seamlessly.

Please keep in touch, and we will help you sort everything out. I hope for your understanding and collaboration. Kindly check our follow up email and update us.

Best regards,