EComposer Landing Page Builder
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Recensioner (3 268)
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Please do not install this app. This app injected code that ruined our site, after installing it nothing was working...NOTHING! Our menu is gone, products not displaying, the shop is not working, same with menus, footer. Every hour the site is down cost us money.
Now we don't know what to do to go back and have the site functioning again. We will need to spend money with a developer to get the site back.
Apps like this shouldn't be even allowed, the damage caused is considerable, there's no easy way back to recover what you have built. Even the support doesn't know what happened and how to fix it.
Hi there,
I'm Maria, the Customer Support Manager for the EComposer app. I would like to send you the deepest sorry for your experience.
After thoroughly investigating the issue, we found that there was a conflict between EComposer Page Builder and the Locksmith app. And the issue has been fixed within few hours.
It's important to note that Locksmith has a notice on their site indicating that their app is not compatible with page builder apps (so every other page builder can get the same issue). We did make it compatible from our end previously, maybe Locksmith had some updates recently so that cause the issue. I believe everything is fine now on your site.
Once again, we're truly sorry for the inconvenience, and we appreciate your understanding. Hope you can give EComposer another try & let us assist you achieve your goal.
Best regards,
Maria
Thought I had found a godsend as I believe shopify's standard website editing tools to be pretty clunky and boring.
Unfortunately after a few days of use the edits i made on the app were not reflecting on the published web page. I reached out to customer support for help, and was told the problem had been fixed. The problem had most definitely not been fixed, which i relayed back to the customer support agent i was dealing with. This happened three more times.
Finally i got an email back that had fixed my problem. Guess how. They deleted half of the contents of my page which i had spent hours adding. Voila! That'll do it!
Absolutely criminal that these people are paid to work in the CS industry
Hi there,
I am Maria - Customer Support Manager from EComposer app.
I’m sorry to hear about your recent experience with our app and that our staff didn’t meet the level of service we strive for.
In your case, I found that all you wanted when you contacted our support team was to reduce the height of the section. But it seems that the conversation was not smooth and our staff did not really understand your question right. I have to say sorry about that! Please know that we will be addressing this review with the team so they can learn from it and do better in the future.
Related to your concerns, I want to clarify somethings here a bit: The height of the section completely depends on the height of the content inside, to reduce the height of the section, we need to arrange and optimize the content inside.
We followed up via email so that our team could better assist you in detail. I hope you understand and continue to support us.
Best regards,
Maria
Man ändert 3 Wörter auf 2 Seiten und soll dafür DAUERHAFT 19 EUR im Monat bezahlen. Ich such mir eine Alternative. Kann nur jedem von dieser App abraten.
Hi there,
This is this is Maria - Customer success manager at EComposer. I'm so sorry to hear your experience regarding the app plan.
it seems that you had been using the theme partner plan before and it was available for six months only. But no worries, we are happy to assist regarding the app plan. Kindly check our email for further help.
Thank you so much,
Maria
Too many glitches happened. Not easy to use. And the drag and drop function is awful.
Tried using their support team, who couldn't help at all. And every time I had to start with a new support person from the start, for the same issue
Hi there,
This is Maria, Customer Support Manager at EComposer.
Thank you so much for your feedback & I would like to send you my deepest apologies for your experience with us.
There're a couple of issues that I've seen on your chats with our support agents. We tried our best to reproduce them from our end but have not succeeded yet. We really hope for your help so that we can detect the causes directly on your devices/browsers.
Follow up emails were sent to you, kindly give us a another chance to assist you better.
Thank you so much,
Maria
It was a good app before you pay for the plan,
It just keeps on getting worst and worst with the customer service.
Hi there,
I am Maria - Customer Support Manager from EComposer app.
I’m sorry to hear about your recent experience with our app and that our staff didn’t meet the level of service we strive for.
I found that you wanted to add the readmore button and reduce the height of the testimonial content so it looks better. But it seems that the conversation was not smooth and our staff did not really understand your requirements. I have to say sorry about that! Please know that we will be addressing this review with the team so they can learn from it and do better in the future.
We did send another email to guide you through the detailed resolution; kindly follow up with us on it. Again, I apologize for any inconvenience this caused you!
Best regards,
Maria
Die App ist leider sehr unübersichtlich und wurde daher von uns wieder deinstalliert. Dabei haben wir exakt die Anweisungen zur Deinstallation befolgt und es bleibt dennoch Code in und verschiedene Dateien zurück. Was zu Problemen im Frontend führt. Der Support liest unsere Nachrichten offensichtlich nicht vollständig oder ist nicht in der Lage korrekte und ausführliche Antworten zu geben. Alles in Allem eine wirklich schlechte Erfahrung mit der App.
O aplicativo parou de funcionar. Todas as páginas criadas também pararam de funcionar. O suporte sumiu.
non e possibile associare un prodotto è a caso
Hello,
I'm Maria, the Customer Success Manager from the EComposer app.
First of all, I am sincerely sorry for any issue encountered. Since we didn't really understand your mentioned issue, we hope to hear more info from your. We’re still waiting for you to reinstall the app so we can assist you better.
Additionally, we’d be happy to help you explore the app’s advanced features so you can make the most of its capabilities.
Looking forward to your response!
Best regards,
Maria
Hi there,
This is Maria - Customer Support Manager from EComposer.
I've checked your chat with our team & we’re truly sorry to hear that you encountered difficulties while publishing your page and that your previous content was not retrievable as expected when reopening the editor.
We understand how frustrating that can be, and we sincerely apologize for the inconvenience this caused.
In fact, EComposer currently offers several options to help users save their work and avoid data loss — including Export Current Layout, Auto Save with the Revision tab, Save to Histories, and Save to My Template. We will double test your case & make sure they're working properly.
We noticed that you're currently building a landing page, and it appears that it’s still incomplete. Our team would be more than happy to assist you with both technical support and UX/UI advice to help you get the most out of EComposer.
I hope to talk to you more — we’d truly appreciate the chance to support you further and hopefully turn your experience around.
Best regards,
Maria