EComposer Landing Page Builder
ตรงตามมาตรฐานคุณภาพสูงสุดของ Shopify ในด้านความเร็ว การใช้งานง่าย และมูลค่าของผู้ขาย
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dear lord... never more in my life,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Hi there,
This is Maria - Customer Success Manager at EComposer.
First of all, I am deeply sorry for your current experience with EComposer.
I've investigated your case and found that you are having a bit of trouble with the editor as a new user. Besides, miscommunication between you and our CS agent may result in back-and-forth support. Actually, Page Builder is a big app since it allows you to build the whole website, so there are tons of options in the editor. And there is definitely a bit of a learning curve if you're just starting out.
We followed up via emails to make sure you can get used to the app faster. I hope for your understanding and collaboration.
Best regards,
Maria
It was a good app before you pay for the plan,
It just keeps on getting worst and worst with the customer service.
Hi there,
I am Maria - Customer Support Manager from EComposer app.
I’m sorry to hear about your recent experience with our app and that our staff didn’t meet the level of service we strive for.
I found that you wanted to add the readmore button and reduce the height of the testimonial content so it looks better. But it seems that the conversation was not smooth and our staff did not really understand your requirements. I have to say sorry about that! Please know that we will be addressing this review with the team so they can learn from it and do better in the future.
We did send another email to guide you through the detailed resolution; kindly follow up with us on it. Again, I apologize for any inconvenience this caused you!
Best regards,
Maria
There is no Chinese option, thus making it difficult for me to use it.
Hi there,
This is Anna - Customer Success Manager at EComposer.
Thank you so much for your feedback. We're developing a multi-language function for EComposer & Chinese is on our roadmap, too. I hope to have you back at EComposer so that we can assist you using it at the moment while waiting for the new language to be available.
I really hope for your kind patience and understanding. Kindly check our follow up email.
Best regards,
Anna
I had an issue with my theme translations so I reached out to Maestro.
The told me the app added over 3000 lines of keys, this is why I could not change the theme texts anymore.
Reaching out to ecomposer to ask what i can do I received a link as answer, well, the problem was created by them, so i asked again.
2 days later without any permission!!! the removed the key setting.
Since then my online shop is messed up, and I have the translation key errors everywhere.
today they told me alls is fixed proudly referring to my other store, which did not have any problems.
the original problem is still there, this is going on for one week now.
The lack of awareness and concentration is disappointing.
Hi Nicole,
This is Maria - Customer Sucess Manager at EComposer.
First of all, I am deeply sorry for your experiences with EComposer currently.
I've investigated your issue and found the problem as well as a solution. Due to the volume of content of your pages, the "Sell in multiple languages" default option in Shopify caused a translation error. Anna from our team disabled it without consulting, causing incomplete republishing and persistent translation errors. We apologize for the oversight and are committed to rectifying the remaining issues promptly to ensure your platform operates seamlessly.
Please keep in touch, and we will help you sort everything out. I hope for your understanding and collaboration. Kindly check our follow up email and update us.
Best regards,
Maria