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Great features that allows for vast customization. Interface is technical but intuitive nonetheless, you'll get used to it eventually. The customer support team was excellent in helping me with an app integration issue.
Exceptional Support from Andy!
I had some technical trouble with my Shopify store. Andy was incredibly knowledgeable, patient, and quick to identify and fix the issue I was facing. His expertise made the whole experience very efficient.
I couldn’t be happier with the support I received from Andy—he truly went above and beyond to help me out. Highly recommend!
App is great! Support is awesome, especially Jade and Hana who helped me.
Lily was very kind and also quick to answer the questions I had. She helped me troubleshoot some things on my website which will improve my online store. Overall ecomposer is the best page builder with the most features and creative templates.
Sadly, I cannnot say I've had a great expereicne with the Ecomposer support. They tend to struggle with English. If they get frustrated or stuck, they will simply ignore you. One support agent told me they didn't care because they have so many 5 stars. The app also advertises a "Dedicated Account Rep" for the 99.00 plan. This is a total lie. It's been a month, We've asked at least a dozen time. They just ignore. Now, the page builder is great. It's a great App. BUT BE AWARE - Support is ONLY great if you make sure to NEVER EVER get frustrated if they can't fix a few links over 4 hours time. Because if you do, they will let you hang. And, that's bad business no matter how many 5 stars you have.
Hi there,
This is Eric from EComposer Support Dep.
I sincerely apologize for the experience you've had with our support service. I totally relate when you had to wait sometimes for a resolution.
But there is one thing I can be sure that we never refuse or ignore customers in any case. From the beginning until now, we always tried our best every time you reached out, even with complex customization.
So your review may mislead others, I hope we can talk further to correct the situation and improve your experience next time.
Kindly give us more chances to assist you building your website in a way that you are satisfied with.
Best regards,
Eric
A complete Page builder.
It also does parts that other Composer Page don't do.
Anna is great because she teaches you how to do it the best.
5 stars.
I spent 4hrs figuring out why my link was not directing customers, and Mia with Ecomposer solved that issue for me within minutes. She truly made my day and its important for me to get support frustrating times like that. Every error means profits loss, but with the support I receive, I feel can get help.
What an exceptional app, complemented by an outstanding support team!
Every new tool has its learning curve, but Olivia from the support team went above and beyond, dedicating much of her day to assist me with various needs for our website.
I highly recommend EComposer, not just for its fantastic features and capabilities, but also because their customer service truly distinguishes them from the rest.
If you encounter any issues, just reach out to the support team, and you'll be sorted out in no time.
Amazing support from @eric who assists like a part of our team ;)
This app surpassed all expectations. I thought it would be just some extra functionality in addition to the basic Shopify backend but this app has all the necessary elements to create highly stylized webpages.
And the support team is superb. Fast, Friendly and knowledgeable. I couldn't recommend this more!