EcomRise: Upsell & Bundles
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I've been using EcomRise: Upsell & Cross Sell for a few months now, and I'm truly impressed with both the functionality and the support from the team. The app is easy to use and offers a variety of useful tools that have really helped me optimize my store. I especially want to highlight the fantastic support I received from Lien. She was incredibly helpful and made sure everything ran smoothly for my website. Her quick and friendly responses made the entire experience even better. I can highly recommend this app to anyone looking to improve their Shopify store!
Recently installed the application works flawlessly. Needed a bit of technical support to understand the application a little better Elise was on hand to sort it all out in under 3mins. Great Stuff!!
I previously had a somewhat negative experience with the app, but the support team has been exceptional. They responded very quickly and resolved all my queries. Special thanks to Maria for her assistance. I would definitely recommend this app, as it is packed with features that boost conversions.
Hi there,
Maria here - Customer Success Manager from EcomRise. Thank you for your feedback about our pricing & I can totally understand your feeling. Actually the core feature: Product Bundles is available on our Free plan plus many other extensions you can use. All you got for free is keeping free no matter how we change the pricing. We kept our promise.
Later on, when there are more requests from users, we develop other upsell functions. The paid plan is introduced since those require more cost to maintain the app and customer service 24/7. We cannot live by free plan, I hope you understand this as you're also doing business.
However, as a loyal user, we can always assist you in case of your tight budget. Kindly check our follow up emails so we can discuss more in details.
Best regards,
Maria
Great app, wish we knew about it earlier! We now use the bundle extensions but will be looking to make use of some of the other functionalities it offers. A point to highlight is their friendly and responsive support. A special thanks to Jade, who addressed our request promptly and sorted it within minutes. Would definitely recommend!
I had a fantastic experience with Susan from Ecomrise Help Support. She was incredibly helpful in resolving my issue quickly and efficiently. Her professionalism and expertise made the process smooth and stress-free. Highly recommend her for excellent support!
I had a fantastic, fast, and polite experience with Andrew from the support team! I needed help enabling the Inactive Tab Message, and Andrew guided me through the process seamlessly. After verifying my store, he swiftly enabled the extension and provided clear instructions to get it set up. It worked perfectly, and I really appreciated his patience, politeness, and efficient support. Highly recommend their customer service—quick, helpful, and very professional!
Very fast support Team. Thanks to Elise we were able to handle a problem very quickly due to her quick and helpful response.
100% satisfied with the helpful service and EcomRise. Great functionality and easy to create compelling offers. A lot of cool features and I am excited to see how my site benefits. Elise was also very good at helping me get set up! Thanks!
Very friendly help and also a great app! Lily was very nice and helpful!
Jade was amazing and super fast. Resolved inquiry within minutes thank you! Totally recommend app and team