EcomRise: Upsell & Bundles

I recently started using the Ecom Uprise & Sell Shopify app, and it has been a game-changer for my store! The app is packed with powerful features that make managing and scaling an eCommerce business seamless. From boosting conversions to optimizing product listings, it truly delivers on its promises.

A special shoutout to Luna from Ecom Uprise, who helped me set up an extension for my store. Her expert guidance and support made the process super smooth. It was a great experience, and I highly recommend both the app and their amazing customer service!

If you're looking to grow your Shopify store effortlessly, this app is a must-have!

I am using the Kalles theme, and have to say the EcomRise customer support is second to none. Lina and her team is always helping me out promptly and efficiently. She replies to my queries professionally and patiently, always being supportive and reassuring. I am very happy with the EcomRise and would recommend to anyone building and customising the Kales Theme.

The customer support team is responsive and effective in communication, helping to resolve issues efficiently. However, the app itself could be further optimized to make the setup process more user-friendly and convenient for merchants. With some improvements, it could be even better!

Jade and the team, as usual, provided great support even after my support plan expired. They never fail to assist and provide excellent support. Outstanding team and themes. Thanks!

To start? Not good at all. But then I went to the support and I started the chat with a monologue, no, a full-blown tirade of frustration, and Andrew took it all in his stride.

In fact, he said he liked it, which honestly raises some concerns about his well-being, but let’s focus on the positives.

His patience? Absolutely God-like. I was ready to throw in the towel, demand a refund, and set fire to the whole thing (metaphorically, of course), but he stuck with me through it all.

Not only was he incredibly quick, but when I wasn’t, he never rushed me... just calmly waited, ready to help the moment I was back. That level of patience deserves either a massive bonus or a therapy session, possibly both.

Long story short: Andrew is an absolute asset to the company.

However it would be far simpler and make everyone’s lives easier if there were really clear, well-structured instructions from the start. Right now, all the work is being dumped onto these poor, unsuspecting souls like Andrew, who are left to deal with confused and frustrated customers when ***a few solid tutorials*** could have saved them the headache.

The company shouldn’t just rely on them to shield the business from customer frustration... they deserve actual support themselves.

So, perhaps the head office should show the support team some support for once. Just a thought.