SendWILL Popup Email Marketing
Répond à nos normes les plus strictes en matière de performance, de conception et d’intégration. En savoir plusS’ouvre dans une nouvelle fenêtre
Avis (7 124)
Affiner
-
Par note
Toujours très satisfaite de l'application et du SAV, Ria a été très efficace pour résoudre mon problème.
Ich bin sehr zufrieden mit SendWILL! Der Support war unglaublich hilfsbereit und hat mir gezielt bei der Positionierung meines Widgets auf Desktop und Mobile geholfen. Dank des professionellen Codes konnte ich das Layout perfekt anpassen, ohne dass die Performance oder das Nutzererlebnis leidet. Die App selbst ist einfach zu bedienen und ideal für BFCM-Kampagnen. Absolut empfehlenswert für jeden, der seine Popups gezielt optimieren möchte!
The second I install this email pop up it apparently opens a security breach and it allows a ton of fake customer accounts to be created. I have spam bots checking my cart and doing fake check out. I had to circle back with Shopify for them to put a security patch back in and it stopped.
Hi Coral Strands,
We take security and the integrity of our app extremely seriously, and we were concerned to see your feedback. However, after a thorough internal audit, we would like to clarify a few technical facts to address this misunderstanding.
Our app is equipped with multiple layers of industry-standard protection, including reCAPTCHA (bot protection), Double Opt-in, and advanced front-end encryption. These features are specifically designed to block the exact "spam bot" activity you described. Furthermore, we have no other reports of similar issues from our global user base, which confirms that our security protocols are functioning as intended.
Often, automated bots target standard, unprotected Shopify forms (such as native login or footer sign-ups) that lack these advanced defenses. Since we have no record of you contacting our support team prior to this review, we haven't had the chance to help you identify the true source of these bot registrations.
We would appreciate the opportunity to review your store's logs alongside our security team to help you identify the exact source of this activity. Please reach out to us at support@sendwill.com so we can provide the clarity and support you need.
Best regards,
SendWILL Team
Excellente appli pour créer un pop-up de bienvenu très rapidement! Merci
I’ve been using the app for almost a year now without any issues and have been collecting emails. I needed help setting up the pop-up wheel, and the customer service I received via chat not only responded within seconds but also solved my problem very quickly. Thank you, Tessa!
*I installed the app in September 2024 and all has been working fine until 3-4 weeks ago when the pop up randomly changed the language and sent my new customers a registration in Welsh. This caused havoc with negative feedback so we switched off and contacted the provider. They have still not resolved it despite saying repeatedly they are working on it. I have not had a new subscriber for almost a month now. Giving up and going to another app.
***Update - Following this review my issue was dealt with very promptly and has been up and running again for a couple of weeks with no issues. However yesterday I asked a question about the possibility of customising the popup and was told to ask Shopify. I'm pretty sure I'll get the same response from Shopify as surely app modifications are the remit of the app provider. I'm guessing the answer to my question was no.
Hi Jenny,
Joey here again! First of all, thank you so much for updating your review and for your patience while we resolved the language issue. I’m thrilled to hear the app has been running smoothly for you these past few weeks.
I sincerely apologize for the confusion regarding your customization question yesterday. It sounds like there was a misunderstanding in our support channel.
To clarify: App modifications and popup designs are absolutely our responsibility, not Shopify’s. However, because our app is deeply integrated with your Shopify theme, some "deep" layout changes might be limited by the theme's code—which is likely why our team mentioned Shopify.
I want to make this right personally:
Could you please send the specific customization details you're looking for to my email joey.wen@channelwill.net?
Our technical team will review your request immediately. If it's a feature within our app's capability (or something we can tweak via custom CSS for you), we will do it for you immediately.
If it is a limitation of the Shopify theme itself, I will personally explain why and try to find a workaround for you.
We value your loyalty since 2024 and don't want a small communication hiccup to get in the way of your success. Looking forward to your email!
Best regards,
Joey
Account Manager
SendWILL Email Popup
I had a great experience working with Riya from Sendwill Pop Up Email Marketing. She was extremely professional, patient, and helpful throughout the entire process. She explained everything clearly, responded quickly to my questions, and genuinely helped me improve my understanding of email marketing and pop-up optimization for my store.
Her support and guidance made the setup process much smoother, and I truly appreciate her dedication and customer service. Highly recommended for anyone looking for reliable assistance with email marketing solutions.
日本語でサポートしてくれるので嬉しい。
メール登録したユーザー別に個別のクーポンが生成されるのがいい。
制限も少なく使いやすい。
C'est la première fois que je demande de l'aide au support très réactive Ria a tout de suite compris mon problème et m'a aidé malgré l'heure tardive en France 23H l'application SendWILL est facile d'utilisation et performante.
I have used this 2 years ago and now again started this app. Its best app and feels like come back home. Kudos to the SendWILL team. Thank you
