SendWILL Popup Email Marketing
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I have used this 2 years ago and now again started this app. Its best app and feels like come back home. Kudos to the SendWILL team. Thank you
The level of customization for the popup and email template is absolutely amazing. Support was quick as well.
Amelia helped me fix the issues with the website. Thank you so much!
特别认真帮忙解决问题。好棒！
C'est la première fois que je demande de l'aide au support très réactive Ria a tout de suite compris mon problème et m'a aidé malgré l'heure tardive en France 23H l'application SendWILL est facile d'utilisation et performante.
Glitchy and the app is not user friendly at all. The customer support is also very slow.
Dear ReForm Creative Home,
This is Joey, the Account Manager from SendWILL.
I’ve carefully gone through your review and the entire ticket history. First of all, I sincerely apologize for the experience you’ve had. I truly understand how frustrating this must have been — and I really appreciate how patient and cooperative you’ve been throughout the whole process.
Regarding the unprofessional handling from our side, we’ve already conducted an internal urgent review and taken this very seriously, including internal feedback and corrective actions to ensure this won’t happen again.
I’d also like to share the latest updates on the issues you mentioned:
1. Email campaign suspension: This has now been fully resolved, and your emails are sending normally. When you reached out yesterday, our dev team was unfortunately offline due to the time difference, but we addressed it first thing this morning and made sure everything is back to normal.
2. Sender name issue: I’ve escalated this to our dev team immediately, and improvements have already been applied.
- For your existing automations, we’ve helped update the sender name to “ReForm Creative Home”.
- For the scheduled campaign, we’ve also updated it to “ReForm Creative Home” as well. (for campaigns that have already been sent, the sender name unfortunately cannot be changed retrospectively. )
- Moving forward, any new campaigns or automations you create will automatically use your store name “ReForm Creative Home” as the default sender name.
We’ve tested everything on our end and it’s working as expected — you can also give it another try on your side.
Once again, I’m truly sorry for the inconvenience caused, and I genuinely appreciate you bringing this to our attention — it helped us identify and fix an important issue quickly.
We really value your feedback, and it means a lot to us. If everything is now working well on your end, we’d be incredibly grateful if you’d consider updating your review to reflect the resolution — but of course, only if you feel comfortable doing so.
If there’s anything else at all, please don’t hesitate to reach out to me directly(joey.wen@channelwill.net). I’ll make sure to follow through and support you every step of the way.
Warm regards,
Joey
Account Manager
SendWILL Team
Great support — Gia was very helpful and quick to respond.
Amazing support - I was unsure how to set things up correctly on the app for my shopify store. Within seconds Ria responded via chat (an actual person not AI!!) and helped with setting things up correctly!
Really happy with the app itself and the support offered.
This app is brilliant 10/10. I have tried several plugins (on Wordpress) to insert a pop up onto my site, but all of them were awful to use, so overly complicated. The was easy and customisable. Wish I'd known about this sooner, would have saved me so much time Thank you. Had additional help resized text which I would never have figured on my own, Amelia gave helped me, she was friendly, polite and professional and I managed to do the change quickly and effectively.
“Servizio clienti davvero eccellente! Tessa è stata gentilissima, disponibile e molto professionale. Ha risposto rapidamente a tutte le mie domande aiutandomi con l’ordine in modo chiaro e cordiale. È raro trovare un’assistenza così attenta al cliente. Esperienza super positiva!”
