SendWILL Pop up Email Popup

Hi there,

This is Joey, Customer Success Manager at SendWILL. I’m truly sorry to hear that the popup did not bring the results you expected, and I completely understand your frustration.

From our overall merchant data, more than 80% of stores using our popup see an email signup conversion rate around 3%–6%. However, the actual result can vary depending on traffic quality, popup timing, offer strength, design, and targeting settings.

In your case, 3 signups from 582 impressions is lower than the typical performance we usually see, and we’d be happy to help review your setup and suggest improvements.

Regarding pricing, the app is still currently available for free. If there are any future changes, we will make sure users are clearly informed in advance and supported through the transition.

Regarding pricing, we have started sending email notices from the end of June, and the paid plans are planned to be launched around mid-to-late July. Before any official plan change takes effect, we will continue to keep users informed and provide support during the transition.

If you’re open to it, feel free to contact me directly at joey.wen@cwill.com. I’ll personally help review your setup and see what our team can do to improve the signup performance for you.

Best reagards,
Joey
Customer Manager
SendWILL

Hi there,

This is Joey from the SendWILL team.

I wanted to personally follow up with you regarding the discount code issue you reported earlier.

First of all, I sincerely apologize again for the concern and inconvenience this issue caused. We fully understand that discount code control is very important for your store, especially when it may affect unexpected discounts or potential revenue loss. Thank you for pointing this out to us clearly.

Our development team has been treating this as a high-priority issue and has worked urgently on the optimization. The discount code logic has now been improved.

Going forward, each generated discount code will create its own independent discount rule. The updated logic is as follows:

1. Each discount code is now independent and will no longer share the same discount rule with other codes.
2. The discount name will directly display as the discount code itself, for example: SW1-D911ET97SK5C710HOVM0.
3. Each discount code will be bound to a specific customer.
4. Only the assigned customer will be able to use that discount code. Other customers will not be able to redeem it.

We truly appreciate your feedback, as it helped us identify and improve an important part of the discount code logic.

If this update addresses your concern, we would really appreciate it if you could consider updating your review based on the latest fix and our follow-up. Of course, if there is anything else you are still concerned about, please feel free to let me know directly. I will personally follow up and do my best to help.

Thank you again for your feedback and for giving us the opportunity to improve this properly.

Best regards,
Joey
SendWILL Team