BFCM Returns and Exchanges

Great Returns app to manage return and exchange s in a very simple and easy way with super customer service.

I wonder how a customer can give a positive review to Eco-Returns.

We have bought the license over 9 months ago. And we are still not live.
Not only, took it long time, to get the pricing sorted out (we have 3 websites), but after we did our user testing, we found in 2 days over 10 bugs. And some of them were serious business concerns. Somehow I managed to bypass the system and create a replacement order without paying any extra money.

I have raised for each issue a ticket. I send personal messages to the CEO Punith. Appart that my concerns will be considered and i should have patient, not much happened over one months.

I see many positive reviews from India. I wonder how many of the them are fake reviews.

Top notch support. Very quick response with actual solutions to the business problems. The development of the app seems to be very active with new features on the way in response to particular business needs.

Process was very easy to understand and extremely helpful with setting up Returns/Exchange policies. The process did not take long either. Amit was very helpful and patient with the process of onboarding.

We did a proper RPF process where we benchmarked different return systems. EcoReturn did win the process.

We spent a lot of time to test the system and to my surprise we discovered many bugs we raised to the team. It look quite some time to get it fixed. I was surprised that other customers had not raised these issues previously.

After we paid the suscription, we had some other issues and did not immediately set-up the system. A few weeks later when we wanted to set-up the system, the licence was not active any more. I was even more surprised, that i had to show proof that i paid the license.

Now, it already over one months that Saurav and other team members have not activated the suscription. I send them daily reminders. But nothing is happening.

Also, they promised to integration with ODOO and set up a new logistic partner. I guess these are empty promises.

This is my first time in an e-commerce business and using this app of setting up the return and refund. Their customer service is stellar - fast, thorough, and detailed service. I had a one-on-one virtual meeting with EcoReturns' rep to guide me a step-by-step how to set up the return. In addition, I did a couple test runs with them to see how it actually works with Shopify. I learn a lot within one hour and a half. Can you believe that they spent time with me to explain everything for an hour and a half. I feel grateful how they care about their potential customers. They answered me every detailed question. For someone who is really new in the e-commerce business like myself and how the logistics works, I highly recommend this app. Besides the amazing customer service, the app is user-friendly. Most importantly, they offer a free plan which is way sufficient and effective for small businesses. I am happy to found this app and incorporate it into my Shopify shop. Special thank to Saurav Pramanik from EcorReturns who patiently helped me through all the process.

Stellar Customer Support! Always available to hold your hand through the process, they will make sure the job is done and take part in testing the changes out.

The is app is good and the customer service team is also helpful. Saurav, Amit, Vivek all are extremely efficient.

a great team and app to help reduce the return at your website, all necessary integration of different carriers are available, very easy to use. Highly recommended.

We have just recently started using EcoReturns, but are so far very happy with our experience. The platform is super intuitive and easy to set up with Shopify and various transport partners. We have now activated 2 of our 4 Shopify stores and have been very satisfied with the support and onboarding from Saurav and his team.