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This is my first time in an e-commerce business and using this app of setting up the return and refund. Their customer service is stellar - fast, thorough, and detailed service. I had a one-on-one virtual meeting with EcoReturns' rep to guide me a step-by-step how to set up the return. In addition, I did a couple test runs with them to see how it actually works with Shopify. I learn a lot within one hour and a half. Can you believe that they spent time with me to explain everything for an hour and a half. I feel grateful how they care about their potential customers. They answered me every detailed question. For someone who is really new in the e-commerce business like myself and how the logistics works, I highly recommend this app. Besides the amazing customer service, the app is user-friendly. Most importantly, they offer a free plan which is way sufficient and effective for small businesses. I am happy to found this app and incorporate it into my Shopify shop. Special thank to Saurav Pramanik from EcorReturns who patiently helped me through all the process.
Stellar Customer Support! Always available to hold your hand through the process, they will make sure the job is done and take part in testing the changes out.
Thank you for your kind words! We're here to assist you every step of the way and ensure your needs are met. If you ever need further assistance or have more questions, don't hesitate to reach out. Your satisfaction is our priority, and we appreciate your feedback!
We have just recently started using EcoReturns, but are so far very happy with our experience. The platform is super intuitive and easy to set up with Shopify and various transport partners. We have now activated 2 of our 4 Shopify stores and have been very satisfied with the support and onboarding from Saurav and his team.
Thank you for sharing your positive experience with EcoReturns! We're delighted to hear that you've found our platform intuitive and easy to set up with Shopify and logistics partners. We're here to continue providing you with great service as you further integrate EcoReturns with your stores. If you have any more questions or need assistance, don't hesitate to reach out. Thank you for choosing EcoReturns!
The customer service is great, they couldn't do enough for me when I had some issues with the app. quick responses and the issue was resolved quickly.
Wow, the app really works well, I have a Shopify store where I am selling print on demand products and I have been really having problems with my returns and exchange. All thanks to EcoReturns. Highly recommended