EcoReturns: AI powered Returns

we faced issue with changing the settings for receiving return products form customers through surface mail instead of airmail for which we were incurring huge charges. it took a while but was sorted in the end. especially Mr.Amit was very helpful in getting this issue sorted as soon as it came to his attention.

All our exchange process has been streamlined, and customers are very happy as they could place their exchange requests by themselves instead of manual backend process. Customer support by eco returns team is great.

EcoReturns has been an incredible resource for streamlining our exchange process. Super user-friendly and made the process so much smoother. It has saved us so much time. The customer service experience has also been very good.

After exploring several return solutions, we can confidently say that EcoReturns is better in terms of pricing, support, and features. Amit has been with us since the pre-sale stage. Every issue we've faced so far has been guided by Amit to a solution. We are really impressed with the support and definitely recommend it.

The support from Saurav and the team at EcoReturns has been fantastic. From pre-sales, to onboarding, to post-sales technical support, our experience has been great. Feedback from customers using the EcoReturns Portal has been great as well. Overall, we couldn't be happier that we chose EcoReturns.

The tool and services were satisfactory initially, but over time, the response times and ticketing support have significantly declined, making it increasingly difficult to reach assistance.

I am very impressed with the customer support. Talked with Nitin who helped me setup the whole system and has walked us through the process of getting it up and running on our website. Customers so far have been happy with the results. Would defiantly recommend for any business looking to improve their customer experience with returns.

Ecoreturns really helped us saving so much time and money with their automations and Return management system.
Their support is also very good, timely and quick.
We highly recommend this application.

We recently had the opportunity to experience ECO RETURN's service, and we must say it was a stellar experience. From the moment we initiated the return process, their customer support team was exceptionally helpful and responsive. They guided us through the steps and made the whole process hassle-free.

The return was processed promptly, and the communication regarding the status of returns was clear and timely. ECO RETURN's efficiency in handling the return and their commitment to customer satisfaction left me genuinely impressed.

Overall, ECO RETURN's service not only met but exceeded my expectations. We will undoubtedly continue to be a loyal customer due to their exceptional service.

I wonder how a customer can give a positive review to Eco-Returns.

We have bought the license over 9 months ago. And we are still not live.
Not only, took it long time, to get the pricing sorted out (we have 3 websites), but after we did our user testing, we found in 2 days over 10 bugs. And some of them were serious business concerns. Somehow I managed to bypass the system and create a replacement order without paying any extra money.

I have raised for each issue a ticket. I send personal messages to the CEO Punith. Appart that my concerns will be considered and i should have patient, not much happened over one months.

I see many positive reviews from India. I wonder how many of the them are fake reviews.