Reviews (112)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its time-saving automation in managing returns and exchanges, highlighting its seamless integration with Shopify and transport partners. Features like store credit options and AI tools to minimize returns enhance its efficiency. The support team is noted for being responsive and helpful, often resolving issues within 24 hours and assisting during setup and operation. Its reliable performance and user-friendly interface are also key factors in improving customer satisfaction and streamlining return management.

July 5, 2023

We had a very complex case (being a marketplace) and the team were very happy to help with all the problems we had. They were responsive and helpful and nothing was too big a problem.

The software is good but the helpful team really make it stand out.

A big shout out to Saurav who has been great and very patient throughout.

Immaculate Vegan
United Kingdom
3 months using the app
September 20, 2022

Ecoreturns has been a really great help for my Shopify store. I have a clothing Shopify store and I have integrated different apps to it so as to manage the returns and exchanges but it has not been really functional and effective. Using ecoreturns has really been a great turn around for me and I recommend it to both the new and existing stores on Shopify. I really love ecoreturns.

snezv
United States
2 months using the app
Saara Inc replied September 12, 2023

We're thrilled to hear that EcoReturns has made a positive impact on your Shopify store's returns and exchanges management. Thank you for choosing us to help streamline your processes. Your feedback is greatly appreciated, and we love having you as a satisfied user of EcoReturns!

September 6, 2023

So happy that I chose EcoReturns! Amit and Saurav were very helpful! Super easy automation features!

Nashville TN Marketplace
United States
2 months using the app
March 9, 2023

Great app easy and smooth to use. Good customer service and support. Been using it since 2 months now. Recommend it.

A Vintage Affair
India
About 2 months using the app
August 9, 2023

This app is fantastic! It Is a beneficial app to manage return exchanges! Thank you EcoReturns for your support and app!

MEGHZ LIFESTYLE PVT LTD
India
About 2 months using the app
July 11, 2022

I really appreciate the developer team. Great App. Easy to set up and smooth process of return and exchange.

Neuronlifestyle
India
About 2 months using the app
May 9, 2023

Excellent team, helped us in every step while onboarding & any issues after.
Helped us integrate with vamaship & shiprocket sucessfully.

The Vasiliki
India
About 1 month using the app
March 17, 2023

Eco Return is the best app to manage your E-commerce Returns and Exchange. Very easy system & Dashboard to understand. Supportive people and Amit is the best and very genuine person who always help you when you have queries. Thank you for your guidance and support... will look forward same in future.

Hair Drama Company
India
About 1 month using the app
Saara Inc replied September 12, 2023

We're thrilled to hear that you find EcoReturns to be the best app for managing returns and exchanges. We're here to continue assisting you in the future, and your feedback is much appreciated. Thanks for choosing Ecoreturns!

May 23, 2023

The App is easy to use and have good automation features with all the intregation supported. AI growth tools helps in reducing the returns.

Trend Arrest
India
About 1 month using the app
July 3, 2023

This guys are supportive throughout the onboarding sessions, really very helpful, giving good options for return process.

Insthah
India
About 1 month using the app