Great support team, they respond within minutes sometimes :)
We mainly use this to add free samples products to our subscription user's recurring orders, and have not had any issues. We tried a few other apps before finding Edit Order, but they were a bit clunky and the process of editing orders took longer, putting additional strain on our ops.
Excited to see some automation flow features added to the capabilities of this app in future release!
Thanks Andrew for the quick help and super service!
Very fast and nice support - this app will help you and safe time and trouble :)
I'm glad I found this app.
Like almost any app, it did not come without its bugs and minor problems. There were times when the search function did not return products and we had to use a workaround to finish a task. But then, there was something that is invaluable when it comes to dealing with software. That is great support from the developers!
Andrew, Drew, Tu, and the rest of the team have always been there when we needed them and addressing any problems usually took a day, or two at the most! Sometimes the guys were there even when we did not need them, just checking.
Totally recommended app overall, especially if you have to edit hundreds of orders a day!
Konstantinos Sakkas - brands4all.myshopify.com
Amazing app and outstanding customer service. I highly recommend this app to whoever wants to easily edit their orders. Thanks Edit Order team!
Baby Online Nz
Great app for creating custom orders and editing existing ones. Also great support. Acknowledged and resolved a small issue quickly when we brought it up with them.
Montana West U S
Great customer service, great app, very fair pricing, highly recommended !
Thank you team!
great app. really helps with the limitations of shopify. support is very responsive and actually cares when something doesn't work. definitely recommend.
Great customer service/support!
Pike Place Fish
Love this app. Love the folks behind it. We use it to edit orders and are starting to use their latest feature, the ability to create orders. We have lots of phone orders and the Shopify experience does not let us add any properties, which is vital to our business. Edit Order has given us a UI that works. In addition, we had a question and they got back to us right away and were really open to hearing our use cases to make their product better.
Our business includes lots of pre-orders for product before it gets manufactured.... as a result, lots of our orders need to be modified for changes and additions requested by our customer. In using Shopify, once the order is entered - that's it. Edit Orders allows us the flexibility we need to effectively use Shopify as our ecommerce and POS platform.
I have found them to be thoughtful and responsive, and recommend this application without reservation.